Northwest Urology Associates

stephanie stancu

Office staff is completely incompetent, rude, and unprofessional.

Shannon Shuck

If I could rate no stars I would. I am completely floored by the service my grandmother got today by Dr. Patel. He refused to change a catheter today because she cannot walk and get up on a table and his "staff" is not able to do it. They knew when I scheduled the appointment that she just got out of the hospital and that it was not change and it has now been a month that it was in. The last time she was there he did the catheter change in her scooter chair with his "staff" Holding her legs. When we first met with him he stated it would not be a problem to do it if she did not have a home health nurse to come out and do it and did not want to go into the hospital. Shock he argued with the care giver and my self then tried to force her to go to the ER across the street. Really that is why insurance pays you. How could you do that to a 82 yr old woman. UNBELIEVEABLE!!!! I will be reporting him as well for refusing care that is needed and could have been done in 5 min which I have seen him do with my own eyes !!!!!!

T Wells

Father in law had an out patient procedure this past Wed. The Dr said on the day of the procedure, to call the office to schedule to get the catheter out on tuesday. We called twice on Wed and both times were told someone would call back to schedule, no one called back. It was a holiday weekend so we called on the monday. They said they would call back but we insisted on holding to get an appointment. They said he couldnt get in until Thurs. 8 days after surgery! My FIL practically begged to try to get in on Tues. He was very uncomfortable and in pain and leaking. But they refused to even check for and opening, or offer to ask the Dr. Tuesday we called the office 3 different times saying it was urgent, because he was worse. We were again told someone would call back. No one did. My 87 yr old step dad went to the ER that tuesday. They removed the catheter and found that he had an UTI. They said If he would have waited until Thurs it could have been detrimental for him. I would not recommend anyone to this practice. The office girls are not compassionate, don't return calls and do not care what happens to the patient.

Richard Splitt

OUTSTANDING!! Cannot say enough good things about this office. The front office staff is organized and excellent, the wait is minimal, they don't ask you to fill out some long form each time you visit and every employee is friendly and knowledgeable. Dr. Jayachandran is excellent, down to earth and caring. His staff (including assistants Stacy, Valerie and Emma) are very good. Try Dr Jay, you will not be disappointed.