Banner Boswell Medical Center

Category: Medical Center

Address: 10401 W Thunderbird Blvd, Sun City, AZ 85351, USA

Phone: +16238324000

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Manda A

Nov 3, 2022

This was the worse ER visit I’ve ever been to. The Er dr. Apparently sees you in the triage department. She didn’t announce herself so I thought it was the triage tech. They took my blood did an X-ray then finally took me to a room They hooked me up to the monitor then I didn’t see anyone no nurse no one asking how I’m feeling no one told me my results. When the nurse who I never saw came in to discharge me I asked for the charge nurse because I was so confused on how the were operating since no one spoke to me. Mind you I’m still vomiting and no one treated me for any symptoms. They forgot to even print out my X-ray report which is a good thing I asked for the charge nurse. She went over my blood work and X-ray results since there was no Dr. I was never treated for any of my symptoms and if I never asked to see the charge nurse I would be clueless as to what was going on. They left me vomiting with my chest hurting. The PA I saw in the triage was Celina Marie Moretta. She never announced that I was in her care for this er visit. This was a horrible experience and I hope you guys get a better system going so patients aren’t clueless to what is going on.

beverly sarkauskas

Oct 21, 2022

I would like to send a huge thank you to Marlene, she is a transporter. She was so compassionate, kind and just amazing. I had surgery and I asked her to drive slow, (my wheelchair) which she did. She knew I was in pain and having a hard week. She insisted on buying me a smoothie. I gave her a big hug. She was so warm and friendly. She only cared about me in that moment. THANK YOU AGAIN FOR YOUR KINDNESS.

Woody Leach

Oct 18, 2022

I went to the ER as I couldn't get in to see my primary care doctor for two weeks. I was in the ER waiting room for 6 hours before being given a room (bed) in the ER and another hour and a half before I was admitted to a room in the hospital proper. Once in my room the care was outstanding.

Mary Ingram

Oct 13, 2022

UPDATE: Today I received an email from Banner. They'd like my sister to reach via email. Why??? We did that twice in 2019 and didn't hear from anyone. I believe they're quite possibly responding here just to give the illusion that they are concerned. There are enough legitimate 1 star reviews here to give merit to the administration's need to make changes to the ER triage process. Maybe the nursing crisis means "any warm body in a position". I'd like to think differently, especially having worked at a wonderful downtown Banner facility in the not too distant past. Be wise. Stay safe folks!! I know when healthcare started its nosedive into the absence of compassionate care. It happened when hospitals started outsourcing services, nurses went to 12hr shifts bringing forward lack of continuity. I just didn't realize how bad ER care had consistently become until last week. This is where I would usually explain the way my 76 yr old sister was treated. How sick she was. What idiotic, hospital-enriching tests were ordered BEFORE she was ever evaluated by a physician, or someone playing doctor. What's the point. I thought when they had us wait in the ER waiting area for three hours when she was having a heart attack a few years ago, it was just the incompetence of that triage nurse (the gatekeeper to all care). I found out that a brand new tower doesn't mean better care by the staff. It's just getting beyond triage that seems to be the clearest issue. My sister easily could have died 3 years ago because a triage nurse thought she was God Almighty. She could have died last week because of her severe dehydration from a norovirus. The older you get, the more fragile your cardiac system becomes, the greater your risk of dying from a dehydration that could have been addressed. They were ordering a CT scan on her head before she was seen because they THOUGHT she might have fallen and hit her head. They didn't ask her if she did. She told them she didn't hit her head and didn't need unnecessary exposure to radiation. This is a pricey test because you THINK a patient may have fallen, but it benefits the hospital's coffers, as well as the radiologist reading the unnecessary test. Ask questions. Listen to your patients. Just because we live in Sun City doesn't mean we're stupid. Between the two of us we have 98 years of nursing experience. My sister retired just 5 years ago from managing a department of 100+ healthcare professionals in a large teaching facility. I understand why our pastor said, at a recent church meeting, " I tell my family members never to get their healthcare in Sun City". I was stunned to hear that from our Pastor in such an open meeting. I don't know what provoked that, but heads were nodding in agreement. Banner needs to know their perception in the community goes beyond their patients. Banner has much better facilities right here in the valley. Sadly, not in Sun City. We, as senior adults, deserve care and compassion. STOP treating us like we are disposable commodities, but like adults who deserve a listening ear, an appropriate assessment in a timely manner. But for our generation yours would not exist. Be better. In the meantime, we have other options, even if an ambulance is involved. Once is a fluke. Twice in a row is an apparent need to repair your facility and the people you employ.

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Questions & Answers

Where is the main entrance located?

Victoria Gilkey | Nov 6, 2018
SU | Nov 6, 2019

Off of Thunderbird. If you're coming from the west, turn right on 105th Avenue. Then immediately turn left, go up the ramp. There's the entrance. Also, you'll see big signs indicating HOSPITAL MAIN ENTRANCE. Follow them.

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My husband is in/ 4west which entrance to I go in ?

Deb Celani | Nov 6, 2018
David Cagle | Nov 6, 2018

Main entrance. Go to the elevator, 4th floor, then down the hall, you will see the sign for the tower. Never heard it called west before.

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What time does the gift shop close

Javier Hernandez | Nov 6, 2019
Ron Seilbach | Nov 6, 2019

Probably 5:00.

How to apply for work at the hospital

Doug Maitoza | Nov 6, 2019
Gregory Styles | Nov 6, 2019

Online at at the Banner Health website, you can search specific locations or job availability throughout the entire Banner system.

What time is visiting hours

Bruce Rivkin | Nov 6, 2018
Nate Ogden | Nov 6, 2018

11am-8pm

Do they have private rooms?

Terri Bradshaw | Nov 6, 2018
O “I am Blessed” Omf | Nov 6, 2018

I was in a private room. I didnt request it, it just happened that what was available.so I would say, yes! They have private rooms with fabulous staff

Does Banner Boswell allow us to make ER appointments like many of the other valley hospital ERs?

Douglas Hood | Nov 6, 2017
Lyn Perkins | Nov 6, 2018

Is it an emergency if you can schedule it?

IS THERE A FAX PHONE NUMBER ? BANNER URGENT CARE RECIEVED A FAXED WORK NOTE NOT OUR PATIENT THANK YOU lORIANN

lori schultz | Jul 8, 2022
Linda Rasmussen | Jul 8, 2022

Every work area or division has a fax number..the employee should know there fax number to there own area that they work at.

what entrance for cat scan

Hans Grethlein | May 9, 2022
Amanda Johnson | May 9, 2022

You have to go into the main lobby to check in and then they will tell you where to go

Why does no one answer the phones at this location? Yikes! If they can’t even tend to the phones imagine how poorly they tend to their patients!

R T | Apr 9, 2022
S Styles | Apr 9, 2022

Depends who are you trying to call? Main operator or a specific department?

I was sent to a different facility and my dentures did not make it to me what can I do?

Stephanie Ray | Apr 9, 2022
Mindy Ogden | May 9, 2022

Contact their Risk Management department.

What time are visiting hours over

Rose Lopez | Feb 8, 2022
Keith Mezger | Feb 8, 2022

The nurses station can tell you those hours for sure!

Who should I contact, if I have some specific questions or concerns about the care, or lack of, that caused an incident that never should have happened?

Dana Maylum | Nov 5, 2021
Mindy Ogden | May 9, 2022

The hospital administrator.

Does this hospital do Ecko grams? Ko

Sylvia Robinson | Nov 5, 2021
Weston DeBry | Nov 5, 2021

Yes, they do echocardiogram's.

Do you guys take CNA workers?

Turhan Boise | Nov 5, 2021
Banner Boswell Medical Center | Nov 5, 2021

Hi Turhan. Banner Health does hire CNA workers.

Does the hospital have a notary on site

Rudy Johnson | Nov 5, 2021
Mindy Ogden | May 9, 2022

Several. Check with administration.

Where is the Physical theropy

Gary Michael | Nov 5, 2021
Banner Boswell Medical Center | Nov 5, 2021

Hi Gary, Thank you for the question. Physical Therapy is located on the First Floor to the left of the main entrance. The front desk will be able to assist you. For a site map please see shorturl.at/opsBX

Considering this post covid world , are patients allowed to have visitors?

Jinx Jones | Nov 5, 2021
Banner Boswell Medical Center | Nov 5, 2021

Hello, Thank you for your question. Please visit https://www.bannerhealth.com/patients/patient-resources/visitor-restrictions for all updated information regarding patient visitation.

Can I go to your clinic for any urgent care needs instead of going to Next Care or some other Urgent care place.

Warren Nuffer | Nov 5, 2021
Teleysha Brinnae Womack | Nov 5, 2021

Unfortunately, the clinic is not a walk in and they do not do same day appointments. However, they can get you in as soon as next day depending on your needs.

severe loss of vision, bulging painful arteries on sides of head, history of 2 aneurysms opthmalgic artery...go to ER?

Patricia Heathershaw | Nov 5, 2020
CC O | Nov 5, 2020

Yes, I would immediately

My father in law is in room 391. What would be the best entrance to use? My husband walks with a cane.

Melanie Rice | Nov 5, 2020
CC O | Nov 5, 2020

Main lobby and go to elevator to 3N. It will be a J hook to the Left. The East lobby elevators only go up to the 3rd floor with a code.

Where is the "same day surgery entrance ?"

Greg Buerger | Nov 5, 2020
Banner Boswell Medical Center | Nov 5, 2020

The Same Day Surgery entrance is in the east entrance off of 103rd Drive.

I am new to Sun City and am searching for a PCP to take on my medical care. Who might be accepting new patients?

Eric Hoagland | Nov 5, 2020
CC O | Nov 5, 2020

I like Reshesh Bhakta, if I spelled his name right,across from Boswell on 103rd and Tbird. He has 3 offices as well with Dr Jalal Abbas and Dr Tran in Surprise and Goodyear respectively. Labs are done in all offices and their NPs are really good as well.

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Where is main entrance check in

Lori Martin | Nov 6, 2019
SU | Nov 6, 2019

At 10401 West Thunderbird. You'll see a ramp going up on the left which is right AFTER you turn right. Take it. Park your vehicle in the garage right near the front door there . The golf cart guys will give you a ride right up to the front door. They often follow cars so that you don't have to wait.

Does Banner have a training program for would be nurses

Joanne Larson | Nov 6, 2019
Justin Bruce | Nov 6, 2019

You can volunteer in most emergency rooms but people who want to become nurses have to go to an accredited RN program. Banner works with colleges and programs and takes nursing students. Hope that answers your question

How do i reach lost and found?

felicia mendoza | Nov 6, 2019
Eric Quintero | Nov 6, 2019

Go to the front desk and ask for security

Where is the entrance to 10494 W. Thunderbird Blv. Sun City

Eddie Mae Branson | Nov 6, 2019
THOMAS White | Nov 6, 2019

It's on the south side of Boswell, by the south entrance

What are the visiting hours

Joanna Holt | Nov 6, 2019
SU | Nov 6, 2019

There are no specific visiting hours. When my dad was in last month, we visited from 7am until 8 or so in the evening. Some of his roommates had a family member spend the night. If you get there before 6am, you have to go in through the ER department which is sort of a pain.

Where is outpatient surgery entrance?

Dan Osborn | Nov 6, 2019
Stella Krznarich | Nov 6, 2019

North entrance.but not sure.

What are the visiting hours

Debora Carlson | Nov 6, 2019
Mike Jones | Nov 6, 2019

My wife has been through some bad health. I had to be at the hospital alot. I still don't know the hours . I think about 8 pm. But they will bring a chair in that folds down so you can sleep there if you want. They never asked me to leave and never stopped me from coming in . If you are after hours you may have to go in through the emergency room. Because of the hours that I work I sometimes could not get to the hospital till 2 or 3 am. I explained my being there and they would get me to my wife so I never learned the visiting hours. We have been through a few heart attacks a stroke. Broken hip. And the list goes on . The hospital has been great for everything.

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Daughter is type 1 diabetic. And has a really bad sore throat. Should she wait for it to get better or go in right away?

barb nikolics | Nov 6, 2019
SU | Nov 6, 2019

You are asking for a medical opinion from Google Maps volunteers with little to no veriferiable medical experience. Ummm .... My non-medical opinion is: HAVE HER CHECKED OUT. HAVE HER CHECKED OUT NOW.

Does this hospital have a Nursery & do they take volunteers?

Kristi Reed | Nov 6, 2019
Mindy Ogden | May 9, 2022

Boswell does not have a nursery. Check with Banner Estrella or Banner Thunderbird.

Does Boswell hospital have an open MRI?

Sarah S. Cummings | Nov 6, 2018
erick mountain | Nov 6, 2018

They do not

I still have not heard back from the hospital if it customary to let patients walk out of the ER @ 4 am?

CarolCharmaine Smith | Nov 6, 2018
O “I am Blessed” Omf | Nov 6, 2018

Perhaps you can make contact with them.

Why are unattended vehicles allowed to park at the main entrance (directly under the clearly posted 5 minute parking sign for a period well in excess of 5 minutes)? This backs up the entrance. Why isn't someone on duty to stop this practice

Mindy Ogden | Nov 6, 2018
O “I am Blessed” Omf | Nov 6, 2018

You may want to address that with their security or write a letter to the CEO who is always interested in hearing how they are doing.

Does Boswell Hospital have private rooms for patients?

Terri Bradshaw | Nov 6, 2018
SU | Nov 6, 2019

Depends on which unit, medical issues, how many patients in unit, and probably other variables. so .... Maybe, don't count on it.

Which way to I go for 4West

Deb Celani | Nov 6, 2018
SU | Nov 6, 2019

Fourth floor is divided into A,B,C and D.

Where's the administration office located at. Which building

Ruby G | Nov 6, 2018
David Cagle | Nov 6, 2018

Main building, main floor. Front desk will direct you when you go in the main entrance. Also there are clearly posted signs that will lead you to admissions (as well as anywhere else) from the main lobby. I hope that this helps.

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How to get a hold of a social service rep

DANIEL VILLAGOMEZ | Nov 6, 2017
Patricia Wilson | Nov 6, 2018

Yes! The lady social worker was friendly & mentioned a form for medical power of attorney, which I've always been asked if I have one at Del Webb, but they never offered this choice, which stays on record at all Banner Hospitals in Phoenix. Very helpful & kind.

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