The Dental Care Center

Sherry Williams

I give this office ZERO stars for communication, call backs and or accountability when it comes to billing issues and charges. Not sure why this office pays for a "treatment cordinator" because Heather, in this office has no follow through. She'll write up a treatment plan but WILL NOT inform you that many of the services have 12 month waiting periods for insurance to pay their portion. So what does this office pay this employee to do? It's not real clear. It's not to accurately or honestly give a true or accurate treatment plan and or proper notification of patient responsibility for certain charges. Office openly admitted they never checked but surely followed up with handing me a printed treatment plan. In which all visits, codes, fees and Insurance were listed. However no where on the form does it say anything that relates to waiting periods. I can't be the 1st patient that took them at their word. MAYBE TIME FOR SOME REVIEWS OR CHANGES TO OFFICE PROCEDURES AND PROPER DOCUMENTATION. Better make sure you double check yourself because that's where this office leaves all the accountanility. FYI -- don't bother going to the office managers either. They never call you back and turf their responsibility back to lower office staff. Manager Shawndia In the Zebulon office needs to be retrained or better yet fired. I WILL NEVER RECOMMEND THIS OFFICE OR BUSINESS to ANYONE!

Debbie Stanley

They are very nice, accommodating and were understanding when we told them we had another appointment that same day to compare prices for the work I needed done. We were told we'd only only be charged $99 for the consultation (normally around $150) and told we could come back and pay the difference if we decided not to use their services. We agreed and were very appreciative. We honored that and instead were charged over $200 more when we went back. They said we had to also pay for the exrays. That completely surprised us and changed our opinion immediately of the facility.

Ronald Utley

The ALWAYS take GREAT CARE for my family they move around visits to make sure my kids are taken care of! THANK YOU and keep up the AWESOME JOB!

Pamela Page

I love it there! Everyone is very nice and they take great care of you!