Address: 11800 W Broad St, Richmond, VA 23233, USA
Phone: +18043649860
Sunday: 12–6PM
Monday: 11AM–8PM
Tuesday: 11AM–8PM
Wednesday: 11AM–8PM
Thursday: 11AM–8PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Collene Black
I found a lot of great clothes on sale (through the mess I might add) but I watched the employees be childish and rude to several other guests. Leaving this review in hopes that management might do some cultural training with staff.
Shweta Agrawal
I went there to exchange my jeans and had the worst experience of my life. The store assistant was very rude and racist. When I confronted her she said yes I did make a face , what will you do… she ruined my express experience… I love express … Express online customer service is way better … not returning to store
Hana Cyan
I visited here and found a dress that I loved but wasn’t my size. I asked the customer service associate if she could check at another store for my size. She was so kind and helpful. She found me one in my size and arranged for me to pick it up. Thank you, Zoey! Fabulous customer service. Very personable and professional.
Hira Hashmi
It's a good store although the employees are less...only 2 employees were in the whole store so I have to wait in the queue for checkout
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Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Online orders can be returned or exchanged within 60 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
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