Trinity River Kayak Co

Luke Adams. 367

So surprised to see such natural beauty nestled in an urban area

Manan Atit

Visited Trinity River Kayak Co and took a kayak trip with the family for Labor Day. Highlights - it was perfect weather and awesome conditions. We saw turtles. Birds. It was nice. - the equipment and property was well maintained - the staff (with exception of the manager / owner) was attentive and well mannered. We felt safe (especially with younger kids) So why the three stars? The materials asks one to be there 20 mins early. We got there 10 mins early - which yes is our fault - however in my opinion manageable. we were greeted by the owner / manager. It wasn’t yelling but it was unkind and unfriendly like he was aggravated and felt the need to reprimand us. He was worried about us holding up the group. Almost like he didn’t want to accommodate us. The staff watched - which is concerning as he sets the example for many of these younger employees. After reflecting on this - he did not instruct his staff to move with the sense of urgency. For example - they could have grabbed two sets of waivers to make the process move faster. They could have started our group of 8 to start fitting for life jackets - the staff realized they were short supply and had to go get extra. They had two van and could have send one of the vans ahead. When my wife asked to use the restroom- it was responded with impatience. (Our group wasn’t even the final group to board the van). There is a lot to like about this group and the service they offer. Yes we were 10 mins early (vs the requested 20 mins) - which I acknowledge. However the whole situation could have been handled with more curtesy and proactivity.

Joshua Holden

Had an amazing time! They were so kind as we arrived right at 6 and they had left already but sent a guide back to catch us up to the group. They insisted and I'm glad they did as you get to watch the sunset at one of the most beautiful spots I've seen. Truly a must see!!!!

Rachel Hite

We did the shortest trip, about 2-3 hours, and had an absolute blast. Beautiful nature and relaxing ride floating on the river. The staff was great, explained everything before the trip and answered any questions. Can't recommend enough, we'll be back and do the longer trip next time. If you're on the fence - go check them out!!