Dorman Products Inc

Lee T

During January 2021, I purchased Dorman lug nuts for my Mission snowmobile trailer. I installed them using a quality torque wrench and socket. At this time I did notice that during the install that some of the chrome may have come came off the lug nuts. I am not totally sure if the chrome came off during this normal install or from the environmental effects. Either way chrome should not be missing. This spring I noticed that the lug nuts were severely rusted in the areas that were missing chrome. This should not have happened and I attempted to return the lug nuts to my local O’Reilly auto parts store. The representative told me that the product carried a one year warranty and they would not replace them. I decided to look into the product further which led me to your website. I spoke with your technical support and was told that the product had a limited lifetime warranty. Your representative told me to contact O’Reilly and inform them of this. O’Reilly told me that they do not honor the limited lifetime warranty. I am not sure why and I am not sure why you do not require them to do so. I do however request that you do honor your limited lifetime warranty as stated on your website. If a manufacturer/distributor states that a product carries a limited lifetime warranty then that will influence a consumers decision on whether to purchase a product or not and ethically the warranty must be honored. The logistics of the warranty should not be an issue. If my car has a three year warranty but the dealer doesn’t want to replace a part then I expect the manufacturer to make good on the issue

Jason Lee

I like the stocks.

eduardo peña rodriguez

Dorman, this company operates under various names such as NewParts, they are scam bandits, you ask for a piece and they don't send it complete and then don't return money, be careful with buying something from these thieves.