Alpha Energy Labs, Inc.

Stephanie McCann

Horrible! Horrible! customer service a lady "Lamida" who answered the phone couldn't find our radon test in the system. She cut me off REPEATEDLY during the call after I was trying to explain the problem. I provided her the test kit number in the email I recieved.She still couldn't find the test nor would she listen. When I asked her could she "listen to me without cutting me off" .....she HUNG UP on me. I hope the call is recorded I will definitely be talking to her managers. Oh and she said she was the only one there all week, which explains the bad attitude and poor customer service. I see why your reviews are 2 stars. SHE NEEDS RE-TRAINING OR TO BE FIRED! Oh and I still don't know where out test results or radon kit is.

Dan Nusisonfire

Expedited shipping, expedited testing and 4 days have gone buy after they recieved it and no results. Nobody answers phones, email voice message. Not happy and demand a refund.

Tim M

Won't be using them again. Purchased a radon test kit from Lowes. Tried registering it on the AE Labs website but kept getting java hook errors that prevented any success. Tried again a few days later and it was successful but not before losing information I had entered. I had to reenter the info a few times. I then tried ordering a fedex label from their website and it went through saying I should receive a label via email within 5 minutes. After waiting 3 hours I contacted them via email (per their own instructions). They said they couldn't help me because the postage request was still being processed. I asked them what was the purpose of your website saying I should contact you if there were issues, when there is basically nothing you can do? Funny how the credit card payment for the postage went through immediately after my order. I informed them I would be requesting a refund for the postage as well as the kit if I did not receive my label by that evening. The radon kit is time sensitive and I had to mail it the next morning. The postage label email finally came that evening (nearly 10 hours late. again, it said it would take 5 minutes). Very poorly managed process and website.

Lauren

Should have read the reviews before purchasing a radon test from here. Haven’t received my results and their link to check the results online does not work. I keep getting an error message. No customer service agents to help just a messaging “bot” that refers me to useless information. Very disappointed.