Dallas Housing Authority

c c

Ported into Dallas. I went through orientation and have all my documents in hand. They sent me a code to register in rentcafe, so I can upload my documents. The code is not working and I have reached out to the case manager (Katreina Jones) and the supervisor (Cindy Quezada-Rios) by email. I've also called and I have not gotten ANY response from anyone. It's been over the allotted 24-48 hours time allowed and still nothing. What's the point of going through orientation if the employee's are not going to do their part?!

Ms. Thomas

Horrible, I ported my voucher to Dallas and I am a first time voucher applicant. My case manager is not supportive, not helpful when I have questions she directs me back to my previous housing authority. I have wasn’t 3 weeks going back and forth with her via email, doesn’t help with finding a place after I’ve done everything she’s told me to do I even asked if she knows any places I can maybe contact. I’ve call and out in requests with DHA customer service for a supervisor to call back over 3 times in the past errand no response. This housing authority is just unprofessional and makes you feel like you’re a burden. When I told my case manager I called over 50 places and only 2 take vouchers and have waitlist she told me she read an article how 1000,000 families moved to Dallas and suggested I contact or port back to my original housing. Mind you my original housing can’t guarantee they will extend my voucher again. Stephanie is not a good case manager in my opinion, she always has excuses and and will direct you back to your original housing instead of helping. Atleast with my original county when I got my voucher the case manager called or attempted multiple times to help me find a place.

Charles E Beard

If they had the folks here in Dallas, Texas. As committed as those who are elsewhere.. I would definitely give them a five star rating.

G. Baby Luv

I evacuated to Texas for Hurricane Ida I called portability here because I have my Voucher in hand & wasn’t sure if I would have a home to return to! Lisa Shaw in portability, referred me to an email address that would never be answered! She’s in a position to give me all the info I needed but she decided to shun me away These ppl are COLD & Uncaring at the highest level Now Houston is gettin it from hurricane type weather as I speak Also Plano & Grand Prairie housing put up a voicemail that stated portability was closed! Never kick or look down on a person when their homeless because you never know what your situation could be in a matter of minutes, most importantly God is watching and he will take care of it ALL!!!