United States Postal Service

Glenn B

This is now the third time the carrier for our route has failed to deliver our packages and submitted that the packages were attempted but we were unavailable. This was a fraudulent lie! My wife and I are both at home and we have very yappy dogs to let us know. When I physically went to the P.O. I was told the packages were too much for the carrier and she just hit the wrong button...each time. Now they are saying packages are delivered when they are not.

ben bosh

Place is ridiculous. Driver is to lazy to leave the seat of truck to deliver her packages if you're employees won't do the work get new ones.they just select costomer requested to pick up when it was out for delivery... like ya its here at my house but naaa I wana go pick it up..spoke to post Master and she just makes excuses my 8inx8in box was to heavy 5lbs? This box is to big so it won't fit next to my door?

Erica Bender

Dealing with our local USPS office is often a hassle. This week, for instance, a package was supposedly delivered to my residence, per the tracking info, but it never arrived. I called my local post office in the early morning on Wednesday and spoke with a lady who took down my information and said she'd look into it. I never heard back, so I called back right before closing time, and she told me she hadn't called because she was waiting to speak with the carrier on my route (didn't know this was her plan). She said she'd call me back the next day, on Thursday, but never did. So I called back just now, on Friday, and initially spoke with a postal clerk, who said she didn't know anything about the situation and couldn't help me. I explained that someone took my information down on Wednesday and was supposed to get back to me, but never did. This postal clerk kept trying to put me off, but I insisted on figuring out what was going on. She ended up transferring me to the postmaster, who was apparently the woman I initially spoke to on Wednesday. The postmaster got on the phone and abruptly said, "Your carrier will be delivering your package today." She didn't verify the tracking ID or anything, so I asked her to confirm that we were talking about the same package, and she kept telling me she didn't have that info. This was a red flag for me -- how could I be certain she was referencing the same package that was missing? I finally got her to look up the tracking ID in her system, and she confirmed it was the one that would be delivered today. Then I asked why it hadn't been delivered on Wednesday as was indicated in the tracking system, and she initially ignored my question and kept saying my carrier would deliver it today. I persisted, because I wanted to know what happened, and she finally admitted it had been delivered to the wrong address. No apology whatsoever, either. I understand that mail gets misdelivered at times. What is frustrating is how hard it is to get our local post office to help figure out what happened and find a resolution. The customer service is lacking and I don't appreciate how unprofessional they can be at times.

Denny Rucker

Absolutely the worst customer service!!! Had a package delivered to the post office and they lost it between the back door and my mail box. Lady ( not Molly)said she would check with route carrier to locate package. I have a po box. They have never delivered to my house, because I don't have a mail receptacle. Then said call and cancel your order. She don't care!!!