IHOP

Category: Breakfast restaurant in Garland, Texas

Address: 5175 N President George Bush Hwy, Garland, TX 75040, USA

Phone: +19725304300

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Jimmie Walker

Jul 6, 2022

The service here was excellent. This location has excellent food and my meal (2 pancakes, 2 sausage links, 2 eggs) was in the shape of the Enterprise from Star Trek, so that was cool. The waitress was constantly checking on us as well as the other customers. This location gets 5 stars due to quality, price, service, etc. IHOP... keep up the awesome work, we'll be back soon.

Raymond Murphy

Jun 12, 2022

It was pretty early in the morning before rush hour, so it was not crowded at all, probably about 6:30 a.m. the staff was attentive and our food came quickly. I wanted my bacon cooked extra super crispy, and they cooked it just right without burning it. Good place to go, at least at that hour.

Erika Ferreira

Apr 6, 2022

I love IHOP, but I don’t know what is happing in Texas that every single one takes A VERY LONG TIME to get your order done. And no, it’s not even packed what makes even worse. I ordered TWO stacks of pancakes and it took them more than 30 minutes to get it done. Yeah, you read it right. Anyway, I hope they really improve their service in the future.

Tabitha Atkins

Mar 26, 2022

This was my first time visiting this location and the experience was horrible. I did a curbside pick up for a $60 order. When I pulled up the number to text to let someone know you are there was covered with black tape. I don’t understand why curbside pickup is offered if it’s not offered! Please fix the website IHOP! Online it tells you to call the number so I did. I was waiting for someone to pick up for 12 minutes no one picked up called a second time and surprisingly someone answered. The manager then brought my food out to me but of course I always check my bag before I leave any restaurant I order from. I’m missing an order of 3 buttermilk pancakes. I called an additional 16 more times. NO ANSWER!!! 16 TIMES!!! From 2 different phones. Finally I ended up going into the restaurant in which I did not plan on (reason for curbside pickup). When I walked in there was a line of people standing there waiting that I previously saw walk in. The restaurant was absolutely NOT busy! No one was at the front all of the employees were walking around like sloths, including the manager. Not one employee had a sense of urgency, sounded or looked happy. When it was my turn to be addressed I told the manager, same heavyset Hispanic man who brought my food out that I was missing pancakes. His response “how do you know your missing pancakes?”. I KNOW WHAT I ORDERED, WHAT I PAID FOR AND I ALWAYS CHECK MY BAG!!! What kind of question was that! He then asked what I wanted to do I told him I wanted my pancakes. He did in fact give me the pancakes I was missing and a additional short stack. At the same time he was addressing my issue, a couple that was just seated who hadn’t even been there for 5mins was already back at the front requesting the Corporate number. The restaurant was not even busy for service to lack, for no one to not answer the phone, for customers to be dissatisfied so quickly after being seated! There is plenty of training opportunities here even with Management I won’t be back! Andddd just when I was close to finishing my omelette there was a piece of stick in my food. DO NOT EAT HERE!!!!

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Questions & Answers

I think they are excellent. You must of been there when they were short staffed.

Randy | May 7, 2018
Roger Ramirez | May 8, 2018

Yes they are a great bunch usually the best sorry about the mishap

What are the Covid safety practices like here?

People are asking | Feb 5, 2021
Julissa Marae | Feb 6, 2021

Social distancing, hand sanitizer in various locations, and all employees are wearing masks

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