Citra Urgent Care

Sammye Baab

2nd visit to this location, mo waiting, very professional, diagnosis and as well explained. Was tested for Covid, flu and RSV and got results within 30 mins. Highly recommend.

Roberto Ungo

Very impressive how nice and clean everything was at mu arrival! The staff was super friendly and professional!

Hannah Fox

I've visited The Citra Hurst location several times. I've usually found it to be a pleasant experience, no waits, courteous staff, the medical professionals I've seen are usually great. They have sat down, looked me in the eyes, listened attentively to my LONG history of chronic sinus issues and my many thwarted attempts to resolve those issues over many years. Always frustrating to talk about, but it's nice when someone takes the time to really listen to what you're saying and takes into account, that you have probably become the expert of what does and does not work for you. I have appreciated that. However, when I was seen on 8/28 in this office, I had an experience that will keep me from going back or recommending Citra to anyone ever again. My office visit wasn't great, but I'm not here to complain about that. It was what happened afterwards that really miffed me off. I left the office with a handful of paperwork and a prescription. I went home, and no sooner had I gotten there got a call from the office. The front desk clerk called me and said they forgot to offer me a steroid shot and they needed to give me a new prescription. I was confused, and said, "new prescription?" and then he said he would let the nurse practioner that saw me explain. She got on the phone and said there was an error on my prescription that she noticed after I left and they could give me a steroid shot, but the prescription was the important part. Still confused, I went back to the clinic with prescription in hand. I did not see the nurse practioner again. They put me in a room, and while I was waiting I noticed another patients information was on the prescription. The MA came in, gave me my steroid shot, and I gave him the prescription, he gave me a new one. At that time I mentioned, "oh, I didn't even notice that the prescription didn't have my name on it until I was here waiting." No comment from the MA. He had a handful of discharge paperwork and asked if she had given me other paperwork previously- which at the time I assumed was because he was about to hand me paperwork I already had. I said, "yes, she did." and he handed me the new script and discharge paperwork. The whole post visit interaction seemed peculiar, but I didn't feel well and have a tendency to feel foggy headed when I have sinus issues, so I chalked it up to that and went home. That's when I noticed that the paperwork I was given previously - was not for me. All that paperwork is full of another patients personal and medical information. YES, I still have it, they never asked for it back. So here's what really upsets me - instead of being transparent and telling me honestly what the issue was - and having multiple opportunities to do so - everyone chose to be shady about it, and not acknowledge the elephant in the room - which was obviously a privacy and personal information violation. I work for a large company that takes data breaches VERY seriously and such nonsense would not be tolerated. When such an issue arises, you address the issue transparently, inform the customer of the data breach, you APOLOGIZE for the mistake, and you accept that there could be consequences for the error. I am shocked that in a medical office things would not be handled professionally... and to Jennifer Rucker NP, shame on you for not taking full responsibility for your mistake and dealing with it appropriately. I did reach out to the other patient to let her know what happened, as I suspected your office did not. She was completely unaware that this happened. I was not able to locate a contact for complaints, but I would appreciate that information being provided.

Stan Lamb

Awesome experience. Everyone couldn't have been nicer or more caring. I'm telling everyone I know about Citra!!