Indiana-American Water Co

Category: Water utility company in Gary, Indiana

Address: 650 Madison St, Gary, IN 46402, USA

Phone: +18004928373

Opening hours

Sunday: Closed

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: Closed

Reviews

Keith Holem

Nov 3, 2022

Their first level of contact for customer service is amongst the worst, if the not THEE worst, I've ever experienced in my life. They are rude, argumentative, and disrespectful. Our first bill said we went through 80,000, gallons of water, and even after it was determined BY THEIR TECHS that the problem was in their end, their customer service still kept insisting the bill was correct and that we need to pay. We've talked to 3 or 4 different people over 6 calls. They're lucky I didn't take their names down, but lesson learned. If i had a choice to choose my water company, I'd rather pay double with another company than deal with American water for one more day.

Angie Guifarro

Oct 13, 2022

You need to give access to costumer to start or end services online because you customer service rep ARE RUDE

Steve

Oct 12, 2022

Get it together Indiana American Water. Automated system did not work, then when I requested to speak with an actual person, the service rep was having issues with the scheduling system. When the system finally worked, they give you a 6 hour timeframe to come and check the meter. Or, I could wait 3 months for an appt. with a 3 hour window. First time calling your company, and hopefully the last time…30 minutes of my life I’ll never get back.

Kenneka Rodgers

Jul 15, 2022

This company is a joke!

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Questions & Answers

Who is accountable for this terrible service? It's almost as bad as Comcast?

Vance Fyock | Nov 6, 2018
K Bla | Nov 6, 2019

Gary Conservancy District. I live in Merrillville, closer to the Merrillville Conservancy District. I don't know where the Gary office is!!

State of Indiana has no empathy for customers. Wow!!!!

Cathy Dillon | Nov 6, 2018
Andrea Briscoe | Nov 6, 2018

None at all. It's really sad

What the heck is going on??????? Called to pay my bill and was on hold for 30mis I held on intentionally, just to see if anyone would pick up. Guess what.....

Michele Williams | Nov 6, 2018
K Bla | Nov 6, 2019

If they're going to shut off your service and this is a public service, they damn well better be open 24/7! WTF

Can you make a payment here

Bridget Jones | Nov 6, 2017
Rania Spann | Nov 6, 2017

I phone number

Anyone else get an estimated bil for 4 times what you normally use?

Ron Gildersleeve | May 9, 2022
Alicia Holmes | May 9, 2022

No but I got a bill that showed "other charges" that the representative couldn't tell me what they were.

how much is a gallon of water from American water

Thomas Harris | Nov 5, 2021
Joe Ramirez | Nov 5, 2021

"About a penny, a gallon."

I called 5 times,which I talked to a man name Jum,put on hold then hung up on,called back talked to Samantha, put on hold,got hung up on,then called twice after, and got hung up on,never received a bill

Brenda Travis | Nov 5, 2020
Close Minds | Nov 5, 2020

Sorry about that.. check for a email and send a message. That what I did..

Can you pay bill here?

Garvey Michel | Nov 6, 2019
Sean Johnson | Nov 6, 2019

No. Not for 10 years now

Who provides water in gary in

Terrence Caldwell | Nov 6, 2019
Jared Colahan | Nov 6, 2019

American water is definitely one source

Do you supply the water for Ravina Pines mobile home

Sylvia White | Nov 6, 2019
Donald Doss | Nov 6, 2019

No

Has anyone had their water tested lately for too much lead?

Don't raid Daddy | Nov 6, 2018
K Bla | Nov 6, 2019

Have they?

How much would a deposit be to turn water on for a new customer?

Alexandra Ruffle | Nov 6, 2018
Theend Edmond | Nov 6, 2018

It's free

How do I get free water & not have to pay a bill at all?

ItsLilly Gacha | Nov 6, 2018
Justin Smith | Nov 6, 2018

Rent from a landlord that pays the water for you.

4675 Hayes St. Gary Indiana 46408 Our septic system is failing and needs to be replaced. Before we pay an outrageous amount for a new leach field Is it possible for us to connect to the city sewer system instead

Claudia | Nov 6, 2018
Justin Smith | Nov 6, 2018

You would have to call them and find out. This is Google, not their contact page. They dont receive these questions.

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