Northwestern Medicine Sycamore Gateway Drive

Genny Zauhar

I went in to get a nexplanon implant in my arm removed by Dr Lew. This is my second implant; the first removal and re-insertion took about 20 minutes, and was through a different OBGYN. This time around, Dr Lew started the procedure, and dug around in my arm for 40 minutes before saying we could either 'take a break and ice it, or terminate the procedure.' I've been trying to get this implant out for several months, and she had already numbed my arm and cut it open, so I told her I would prefer to wait for a while and ice it so she could come back and try again. About 20 minutes later, Dr Lew came back to give it another try, and there was another 30 minutes of digging around in my arm and pulling on things. She then informed me that they were going to terminate the procedure, as apparently the lidocaine shots they used to numb my arm made the area swell up to the point where it was inoperable. It wasn't really swollen, just numbed, but maybe it was swollen internally. Either way, my appointment started at 11:00am and I left at 12:40 after doing checkout. I left with my implant still in my arm, a wound that will be open for a few days, and a lot of pain in the muscle in my arm. I will still need to pay for this exact same procedure to be done (at different clinic) but now I will have extra trauma and scar tissue added to the area. All the other staff I talked to and gave information to at the clinic were kind and helpful, especially the nurses. Dr Lew told me that I would have to come back in 4 weeks so she could 'try again,' or I could go to an outpatient clinic to have it removed under general anesthesia with a referral. Dr Lew did not give me this referral, instead booking a follow up appointment with her that I am going to cancel. If you read all of this, please find a different provider to remove your Nexplanon implant.

Rene Rosenbaum

I was there to see my foot doctor, Dr Thomas Dwyer. He was great!! Examined my feet and told me in very clear language what he was doing with each procedure. He spent adequate time and I didn't feel rushed. I would, definitely recommend him for your foot care!!

Rene Andrea

My doctor's practice closed and she came here. When I called for an appointment the scheduler verified my phone, address and insurance information (so clearly I am in their system) and then informed me I was considered a new patient and couldn't get an appointment for over 5 MONTHS!!!! I am not a new patient. What a horrible policy!! If you take my doctor on, you should take her patients as well. To add insult to injury, she offered a sooner appointment with another doctor on staff. Ummm..no thanks. I will never visit your practice.

milan krpan

Frustrated with Northwestern Medecine again. 9:15 appointment at 9:40 asked a nurse about the status of my appointment. She asked who my Dr is and then informed me that there were three in rooms waiting to see the Dr and three more ahead of me. They have a board with the Dr's names on the wall and the status of their appts which stated they were all on time. When I mentioned it she laughed and said they just put that out there. You just have to expect to wait when you come here! Very frustrating that Northwestern Medicine respects it's patients time so little!