Address: 428 S Randall Rd, South Elgin, IL 60177, USA
Phone: +18474889259
Sunday: Closed
Monday: 8AM–6PM
Tuesday: 8AM–6PM
Wednesday: 8AM–6PM
Thursday: 8AM–6PM
Friday: 8AM–6PM
Saturday: 8AM–5PM
Cheryl LeClaire
These people are rude!! On hold for over a half hour! Decided to bring sick dog in to at least check to make sure shes ok. Nope… made me make an appt for 4 days later. Not even nice about it. Pathetic!
rob Payne
Banfield South Elgin 07/23/2022. Banfield refuses to see owners of pets. They refuse to see pets at the Bloomingdale location. Dropped pets at S. Elgin location for annual visit. Discussed with Young lady at desk issues. (Wife gave papers regarding emergency visit of one of our dogs 2 weeks earlier which was scanned into system) they had no record of papers. Received many calls from Banfield medical staff asking questions. Same stuff I gave to receptionist when dogs dropped off. There was no communication between receptionist and Doctor/staff. Received dogs back after visit and payment to same receptionist. Arriving back to car one dogs paw/nails was bleeding badly. Went back in and showed receptionist the bleeding while holding dogs paw in a bloody towel. She grabbed a sheet of paper with a list of Emergency Vets in area and recommended I call and visit one of them. She didn't remember that less than 5 minutes earlier I paid her hundreds of dollars and she turned these dogs over to me. I had to remind her that they did this to my dog. Like someone on downers in a monotone voice sad "oh" and took dog to back. We will not be using Banfield going forward. Banfield seems to be cutting corners using the Covid protocols to save money and consolidate operations. This is very disappointing since before Covid they were very personable and did face to face visits so there was no miscommunication.
Justin Claire
Sjalynn did SUCH a great job with my dog! She was thoughtful and addressed all my concerns in detail. It was a huge help. I would recommend this spot to anyone!
Delilah C
They never seem to find the issue to a situation. I use to like this place but its time to ACTUALLY get to see the vet. The technicians are great but I would like to start seeing the actual veterinarian. I understand because of covid that was put on hold. They are supposed to send out reminders when your pet needs their shots this time it didn't happen not happy about that. My dog has had a skin issue that they seem not to know what to do about and now he's losing hair. Just not sure of staying with them unless something changes
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No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including: • Vaccinations • Dental Care • Parasite Control • Nutritional Counseling • Behavioral Counseling • Comprehensive Examinations
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
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