Verizon Corporate Office

Scottie Harris

I need you all to stop forcing 5g on us if your going to provide terrible service. Idk if you all purchased sprint towers but the service is terrible in dallas. For a company that once took pride in having exceptional phone service as its key selling point its sad to say that just isnt the case anymore. We as customers would rather have 4g reliable service rather than unreliable 5g service that doesnt function properly. The fact that I have to use my old 4g hotspot to even leave this comment because my 5g service that I have on this brand new phone says I have 1 bar and no internet connection is rediculous. I think I speak for all customers in saying the upper level management needs to make a decision to step up and solve problems for your customers like you are paid to do or step down so we can get a management team that can solve these problems, because the solution to your problem is simple if you ask me reduce the usage of 5g towers until you can provide quality service. Its not rocket science the 5g is garbage and its not because its new its because it needs improvement. I have had 5g in the middle of the deserts of kuwait years ago that worked better than this in the middle of sandstorms and all other madness that goes on in the desert. Mr. Vestberg you and your board are going to need to invite the idea of some form of innovation into the company because the fact that we are in a recession wont hold as an excuse for the companies performance forever. The stock price hasnt been this low since 2009 and the question is will VZW have a recovering performance like the last recession or will the company continue to under perform in value delivery to its customers and all other stake holders? What will it be?

Juan fragoso

Horrible service in west Texas and really high bill customer service don’t do nothing about it I drop calls a lot and lose signal constantly probably will be moving carriers

Ken Harrison

Been with Verizon for 16 years and 2 months and I would have thought they might have went out of their way just a little but no they said you owe $49 on your phone so you won’t have any perks until at least December. Never been late with payments and also a Veteran but I was very nice and said ok I will check back. Now I know a new customer can go to the office and get all the perks they want so I thought AT&T would do a lot to get a customer like my Wife and I and I am thinking seriously about that option. 16 Years, No Late Payments and a Veteran should be good for something. So I will add to this review after I have made up my mind. Thanks for reading.

chad c

Sad how their quality and customer service has fallen so far! Yet their pricing has increased so severely! My time and money were yet again wasted by this declining company.