TBA Credit Union

James Palmer

Went to TBA today to open an Estate Account for my deceased Father in law who died in Tennessee and therefor had his estate processed by a court in Tennessee. Gave them all of the court orders, documentation, death certificate etc and they went ahead and opened an estate bank account and deposited the check I had from Verizon made out to his estate. Several hours later I get a call that their attorney reviewed the Tennessee probate court's standard estate paperwork and has an issue that it doesn't specifically say I have the right to open a bank account for his estate. It states that I am authorized "to do and transact all the duties in relation to said Estate"... I bank with TBA looking for the common sense that the big banks no longer seem to have. And especially when you're dealing with a family member's death! Now they say they have closed the account and will send me back the check. Doesn't the fact that they already opened the account and I have receipts and documentation of that mean anything? They can just close it back down without my consent? Maybe their legal department should be reviewing this instead of analyzing paperwork from a standard state approved court document.

James Thomas III

For 16 years TBACU has been my trusted bank and I wouldn't want it any other way. Anyone who says their customer service is anything other than stellar is an extreme minority, as every single interaction I've had with them has been nothing but pleasant and genuine. I make sure to share with their delightful tellers how much I appreciate their work as much as I can, as it never fails to be a bright spot in my day!

Karl Tessin

Best credit union that I've ever used! The staff always go above and beyond! Keep up the good work!

Josh Lawrence

The customer service of this place is absolutely atrocious. Avoid doing business with this credit union. I called them to find out why they pulled my credit report without authorization and was treated absolutely horrible by Linda Lewis. I have reported this credit union to the FTC for fraudulently pulling credit reports. AVOID THIS CREDIT UNION