Northwest Water Sports

Carter S

I am writing this review to sing praises to John and the entire crew at North West Watersports. I’m a marine dealer from Kelowna, British Columbia, Canada. I had one of my clients travel down to Lake Chelan on holidays with his family where they planned to use their brand new boat. Unfortunately, the client ran into mechanical issues leaving him stranded on a long weekend with his boat being down. I called everywhere within the Seattle area to determine who the local dealers referred their clients to in the Chelan area for service. Connecting with Northwest I was fortunate enough to speak with John and explain the situation. Without hesitation he mentioned he would be willing to travel to Chelan on his day off to assist my customer get back on the water…. I was blown away. I have been in the marine industry for 12 years and never encountered the level of customer service John and his team offer. John was able to get my customer back up and running, ran the boat with the customer to ensure he was comfortable with the boat and it’s operation, and followed up post service call multiple times to ensure the boat was still operating correctly. I cannot say enough positive things about the entire experience, John saved my customers holiday. Northwest is the real deal, they truly understands the service first mentality and the importance of customer service. Do not hesitate to give these guys your business, you won’t regret it. Keep up the great work Northwest, and thanks again John! Carter

Frank J Filippi

I have owned a MasterCraft boat for over 25 years, and owned three boats before that. I am a big fan of MasterCraft, and have interacted with MasterCraft HQ and many of their dealerships. MasterCraft is an outstanding manufacturer, and the Seattle MasterCraft dealership is the absolute best I have worked with...especially when it comes down to Customer Service and pricing for MasterCraft products. I had to get a new trailer for my boat, shipped to Hawaii...and the people at Seattle MasterCraft including Crystal, Adam, and Randy were professional, knowledgeable, attentive, responsive, and always willing to help in any way with my difficult order. And I received a great price on top of all that! I would absolutely recommend Seattle MasterCraft for anyone looking into any MasterCraft product, the best boat in the business.....for everyone on the West Coast and Hawaii.

Cameron Miller

I bought a boat from MasterCraft Seattle, which they had taken in on trade. It was a bit of a project boat, and I bought it long-distance without seeing it in person. Adam walked me through the boat by video. He was easy to work with and they prepared the paperwork expeditiously and enabled me to sign it electronically. I picked the boat up the following day with no hassle. They followed through with registration for the boat, license for the trailer, and a refund for a bit extra that I paid - all with little follow-up from me. After a month polishing the boat, I'm quite happy with the purchase. They represented it well, and at no time did I feel uncomfortable with the potential of being taken advantage of by buying a boat remotely. Thank you!

T Bean

Purchased our wake surf boat from MasterCraft Seattle three years ago....not only do we love our boat - we love the outstanding service we have received since our purchase. Mike and Brian (sales/service) have gone above and beyond to provide the continued care of our boat and Miguel (technician) is very knowledgeable and helpful. Mastercraft boats brought us in - the service team will keep us coming back!