Christian Brothers Automotive Germantown

Maverick Cross

I am leaving this review in hopes that somebody will see it before they choose to go to this place, please do not bring your car here, easily the biggest crooks in Memphis and they have absolutely no problem taking advantage of people. I brought one of my cars here that my lady drives to work, and they kept it for three days and never called me to give me an update, i had left it there for a wheel balance. upon revisiting them days later, the barney fife at the front desk (michael) had the audacity to tell me and my lady that they came across "other repairs" that needed to be fixed before they could go ahead and provide their wheel balancing service, and listed a bunch of nonsense that we did not even ask for, we just needed a wheel balance, easily a $100 job, if anything. the car was in the same exact spot we parked it in on their lot three days later. they never touched the car. I know this. do not let a man named Michael at the front desk give you any sort of quote, avoid that man entirely because he has absolutely no idea what he is talking about, and over-quotes any job by about $1k or $2k, I know this because i have spoken to him in person and over the phone several times, as well as several other mechanics that work there. I took the car to another place and only spent $100, and even had it inspected, everything was fine. do yourself a favor and go somewhere else. You would be much more considered at a place like Gateway or Meineke. This place is a prime example that "Christians" will play the "Jesus Card" as a sales pitch. Do not waste your time here. Nothing "Christian" about their business tactics.

Kelly H Myers

Found myself jammed up with a coolant leak on a work trip traveling from Alabama to Arkansas. Dealership told me they could look at the work in 3-4 weeks!! LOL!! Pulled into CBA at noon Monday and they worked in a diagnostic by late afternoon. I rented a car for my trip and they completed the repair while I was away for a couple days and I picked up the car Thursday. They openly communicated and kept me updated. Very professional and accommodating. They treated me like a longtime customer while the likelihood of me visiting their location again is next to nil since I live over 200 miles away!! This speaks volumes to me about the CBA franchise and this specific operator. Well done and thank you!!

Katrina Brown

Great work

Sheila Cannon

I feel like this place is a rip off I would not recommend it to anyone I feel like they take advantage of black women and they are higher than the dealership your best bet is to go to the dealership