Visionworks The Pavilions at Talking Stick

Alyssa Rokke

Went in for an eye exam and talked to the eye doctor about lasik and he gave me awesome advice on how to speed up my recovery (wear glasses not contacts as much as you can before procedure) and I’m a little over one week post procedure and I feel totally normal and don’t have dry eyes at all! I know others who have gotten lasik and had dry eyes for weeks and we’re not given the same information I was. Definitely would recommend this place as the eye Dr is super knowledgeable with your best interest in mind!

Jihan R

This particular location is run by admin staff lacking in common sense. The first time I visited, I had already checked in at the front only to be told that my employer didn't input my information with my insurance provider and had to leave. It was also extremely crowded with unruly children running around everywhere. They wasted my time, but I was willing to forgive their mistake as this was my first time using my insurance policy. My employer made immediately attended to the matter, only to confirm that the Visionworks staff was wrong and I did in fact have active coverage. I made a second appointment with them as they were nearby and in-network, only to get a voicemail stating I gave them "health insurance, which we do not take". The voicemail then stated that I would need to pay out-of-pocket, or do their work for them and reschedule if I "figure out if I have vision insurance" (which by the way, is on the office staff to figure out – if they done a closer investigation with my insurance card, they would know I have vision coverage). I called my insurance provider myself immediately, and they confirmed that Visionworks was extremely wrong and I did have vision coverage through my health insurance plan. Thankfully, my insurance provider's customer service team has a little bit more brain power and was able to let me go to my former eye doctor (whose office staff I am very happy with) without paying any additional fees, as it turns out their other location is also in-network. I will definitely never come here, regardless if my insurance plan is in-network with Visionworks, thanks to their incompetent staff.

Jenny B

Bernard is the best. He helped us deal with our son who was being difficult about getting glasses and took the time to adjust my glasses numerous times. Fabulous customer service from him!!

Katherine Segal

Note :I will update my review hope I could get help on this matter. I had my eye check up here I purchase my eye glass and sunglass here too.The staff at eye glass section was very helpful and the doctor was very thorough on the first day of my eye check up.That was a really great experience knowledgable staff and good customer service. On my follow up check up to to see if I like the trial contact lens prescription that they gave me so I can order my prescription contact lens and color contact lense that i like but I missed my morning appointment so I went to the location to reschedule my appointment and had my eye glass fix screw on the side loosen up a little. I was really glad and thankful that they could take me that day. I explain to doctor lehmann that I really like color prespription contact lens because when I wear color gray or any color contact lens remind me that I am wearing contact lens so I will not forget to remove it. The staff who assisted me could not help me they said I have 3 colors to choose from acuvue define brand thats it.They did not gave me any choice to choose from any brand that has available color contact lens different from my natural eye color.I hope Dr. Lehmann can help me to get color contact lens that I really like.