Hand and Stone Massage and Facial Spa

Brenda Walker

Terrible services and management is no better. I will continue going to their competition at the Easton location which is far better and doesn’t push me to get services!

Myra Cole

My husband got me a gift of a monthly massage or facial for my birthday. I have gotten nothing but attitude from this location every time I try to use it. First I booked a facial, showed up on time, only to be handed a novel to fill out about a massage, and they refused to take me until I completed it. It took so long that I never got my facial as midway through filling it out they told me there wasn't enough time to do the facial. When I booked it they never told me to arrive early to fill anything out or said they would send me something ahead of time- either option would have been fine. Left a very bad taste in my mouth, so my husband canceled the monthly gift, but we still have 5 sessions to use that he paid for. So today I call to book a facial for tomorrow, and told them it was a gift and paid for. The person on the phone insisted that I give another credit card number in case I didn't show. I questioned her and asked why if my husband's card was already on file. She said this was under my name and was separate and that she only saw the last 4 of his card. Makes no sense. I again said just use his card, and that I didn't understand the request. She said very rudely OK, then hung up. I will use up my credits, but this place needs a lesson in customer service.

Jose Ortiz

Good

Aidette Villafane

Was an awesome experiance