Navy Federal Credit Union

John Tolarski

Frankly, I would score the branch manager"s customer service a negative rating if I could. My Mom and Dad were NFCU members for over 40 years. Following my mother's recent passing I needed to obtain a medallion stamp to transfer property from her estate. After consulting the national customer service line and being assured a local Houston branch could provide me with the stamp - as a non-member, I proceeded into the branch. Once inside I explained my need to a teller. The branch manager approached me from behind and informed me in a highly rude tone that since I was not a member I could not be helped. What I was told by customer service telephonically or my parents' 40+ years with NFCU meant nothing to this lady - her negative tone was unyielding. When I told her I would establish NFCU membership, she told me that even if I did establish an account, she could not provide me with the stamp that day. Immediately thereafter, I called national customer service, explained my situation, and established an account. National customer service then called the local branch. They returned to the line, apologized, and suggested I go to a different branch to obtain the stamp - without explanation for why I should travel 30 miles to another location to obtain a service that I was entitled to receive at this branch. I then proceeded back into this branch and once again requested the stamp - now as a member. After waiting another 15 minutes the branch manager came out and provided me with the stamp without saying two words to me. I did inform her, however, that I would be filing a complaint based on her lack of professionalism and what I clearly perceived to be her intentional actions to obstruct my access to federally-guaranteed banking services. I subsequently filed this complaint with NFCU. I have followed up twice and I have yet to receive a satisfactory response from a person in authority. Curiously, the first time I called I was informed the matter was referred to the local branch manager for follow through. No kidding - the branch manager who treated me so poorly was asked to review and resolve the matter. How is that for accountability? I feel I no choice but to now file a complaint with federal regulators. So sad with what has happened to my Mom and Dad's beloved NFCU.

Lynn Marie

Great customer service! I went in trying to get some documents about my account and they were able to accommodate me! Even when I wasn't exactly sure what I needed. Super friendly, clean bldg, and very professional staff!!

Albert Daniels

As always everyone was extremely helpful!!!

Christa G

If I could give this location zero stars I would. I’ve been a member of navy federal for 5+ Years And have always received excellent customer service until I came to this location. This location makes navy federal look like a terrible company. The staff is very unwelcoming and unprofessional. I’ve come to this location twice and the last visit was it for me. I was flat out denied service and had to leave and finish my transaction over the phone. I came on Monday June 6th 2022. As soon as I walked through the door a tall man at the front door(who didn’t introduce himself) began to interrogate me as if I didn’t belong there and once I told him what I had come for he pointed me to the waiting area. I was then called into the front right office by a young woman that never introduced herself but talked to me the entire time in a snarky tone with a scowl on her face. She then began to make up all types of ridiculous policies and reasons why she wouldn’t help me that day and shoo’d me away. I know the policies she made up were false because like I said I’ve been a member for 5+ years, visited multiple locations, & hand countless interactions with my bank. So knowing everything she was saying was false I just left peacefully and finished my transaction over the phone which was a much better experience and the customer service I’m used to receiving from navy federal. This location NEEDS TO RE-STAFF IMMEDIATELY. The employees don’t represent the brand well and will turn ppl away from the business.