Smart Financial Credit Union Corporate Office

Katrina Rivera

I paid off my loan in March and have had issues with the release of my title because I moved to a different state. I've called multiple times to get this fixed but it wasn't done. I called again today and Mercedes picked up. I explained my situation and she made sure to take care of it. There was some wait time but she kept checking in every step of the way. Thank you Mercedes for assisting me with this very difficult situation! You're awesome!!!

Jarrod Rampy

This was my second auto loan with them in the last 10 months or so. I should have wrote a review on the first one, because Alex helped me above and beyond what I would have expected. This time Conner was at my beck and call, with everything. Professional and very informative on what options I had. These last two times buying a car have been the smoothest I've ever had in 25 years of buying cars. Finally, a place that puts the customer first. They will get all my business going forward.

Charlie Bowles

I DREAD speaking with an African American in this Organization, because from previous experiences, about 80% of the time and I'm being generous with 80% my concern does not end well with the RUDNESS, NON- COURTEOUS and HOSTILITY I gets from experience. I asked for a manager and got Mr Johnson an African America who was RUDE all the way through our conversation TALKING OVER ME, MISPRONOUNCING my name continuously and I'm still being polite addressing him as Mr Johnson and correcting him at least about FOUR time on the pronunciation of my name. I released the call and called back to report the UNLIMITED DISCOURTEOUS FROM Mr Johnson and got "Daniel," Mr Johnson Supervisor who very polite and was assured he would address this before the committee, and I suggested to him also to listen to the recording and take a look at the Google Reviews regarding customers experiences and he assured he would do both in addition bringing my concerns before the Committee. I hope no one goes through what I experienced from this African American, Mr Johnson.

Ed

Re: Auto Loan The process of application and closing on my auto loan was smooth and quick. Once they had my money, it has been 5 months and the truck still isn't registered under my name. I closed on my auto loan on September, it is February and nothing has been registered under my name. When I closed on my loan, I was told that in two weeks, my documents would be mailed to the DMV. I came to find out that Smart FCU did not send my documents until December!! They stated it was due to an employee shortage. Inexcusable! My registration is due March, it is Feb 15 and still no registration. It is still registered under the previous owners name. The only good thing they got going for them are the rates and closing in my opinion.