Frost Bank

Lexi

Went into get a cashier check/MO as usually & was questioned by a woman today that was very unusual from all the other times I have came in. I tried to call the branch to speak with a manager but no answer. I was questioned by the teller unprofessionally asking me where did the money come from that was in my account(not that it thousands of dollars) but I answered her from working & then asked why was I getting it out today it had just deposited the day before. I then ask why is there a problem. That is what you guys preach to pay individuals 2 days before pay day. I am 110% sure she was questioning me like it was fraud or something. I mean these questions were inappropriate & I don’t know if it because I am a black woman but this was disturbing to me. I have came to this location several times & have never been questioned like that. But this never happened to me all the times I have been here. When I am able to next week I will be pulling from my account here & closing it. My mom & grandmother have banked with you guys for over 30 years so I thought you all treated each other equal but I see that is not the case. Bad workers like this give the company a bad name. I am still upset about this & this happened to me 6 hours ago. Speaking from my experience. My teller was a Spanish lady with long dark black hair/plus size.

Rogelio Pena

Always very helpful . Very knowledgeable employees. I love this place . No machines to talk to . You always talk to a real person . They offer very clean restrooms free coffee and cookies and knowledgeable representatives. What more can you want . They may be small but a very strong bank for the customer .

Syed Ahmad

Maria is excellent team member.

Angry Angler vs Acrobat

Gave an account called later told me they made mistake I would have to pay first then they closed my account