Star Foot Spa

may cheung

I had an appointment set today at 3:30 pm. They told Me 15 minutes wait. 45 minutes later...still waiting. Was told another 15 minutes wait. What time of business is so inconsiderate of the customers time!. Don't go unless u have unlimited hours to wait. Not to mention that they took in customers that arrived after us first. While we are still waiting. Needless to say. Left with no massage. Also front desk lady is also rude. Don't try to call. They don't answer phone. If they answer, you will be put on hold. So disappointed with their service.

Steven

trying to upsell too much

Andrew Horton

My wife paid online for the membership and booked an appointment for a couples massage for $78. When we arrived they said we didn't have a membership and had to pay, my wife showed her she paid and the woman argued because the "online system is different than hers". Then they tell us it's not $78, it's $98 per person and I actually have to pay $108 because I'm not a member. So I paid $20 to get my own membership, thinking we'll come back again. So the $98 per person "couples package" is for 60min in a private room, and 60min massage. We watched the couple before us leave the private room and no one ever went in and cleaned between customers, but the woman who escorted us into the room demanded a tip for cleaning, then told us to be done in 45 minutes even thoughwe were supposed to have 60. We get undressed and decided to go into the sauna first, it was cold. I said I guess well go into the hot tub while the sauna warms up. The Hot Tub was dirty, there were broken tiles in the hot tub, the floors were dirty, the doors on the cabinet were broken and falling off the hinges, when the sauna did warm up it smelt like mildew and mold. We ended up leaving the room after 30 because it was so dirty I didn't want to stay in there longer. The massage was actually amazing and worth what we paid, up until we were leaving and didn't even make it out of the massage room before they stopped us and demanded a tip. I tipped each masseuse $15 and they gave us dirty looks and walked away complaining, even though we just paid $200 for the package.

Dorothy Yale

Great place to go!!! They are nice and always accommodating!