Group Health Associates-Mason

Katrine Austin

Love this GHA, see multiple doctors out of the group. Staff always friendly and helpful. Good COVID practices. Appreciated.

Kyle Hasty

I moved to the area and chose this practice to establish a new PCP. I had an appointment made for three months, and the day before I am supposed to finally see the doctor, I receive a call at 7:30 in the morning and am told they actually don’t take my insurance. I explained that I obviously had checked before making the appointment and was told that my insurance was accepted. “Sometimes the staff doesn’t know which insurance certain locations do or don’t take.” Unbelievable.

Travis Rigas

My child was seen in the Mason, OH office of Dr. Evan Yeung. This was a primary care visit, but Tri-Health charged our insurance with an emergency room visit. The physician had been an emergency doctor but had switched to primary care before our visit. Tri-Health did not update the physician's networking with the insurance company as they should have done. We called Tri-Health's Billing Department on March 12, 2021, and spoke with a supervisor named Monica, who assured us this billing issue would be corrected, the networking issue would be corrected, and we would not be charged the incorrect amount of $50. On April 9, 2021, we received a "Final Warning" threatening to send us to collections if this bill is not paid. Tacked onto the charges is a fraudulent eye screening charge, dated 2/22/21, for our other child, who was seen for primary care in the amount of $15. This did not occur during my child's visit. On a call with a Patient Relations employee on April 12, we were told these issues were taken care of, our account was frozen in billing so we would not be charged, and the charges would be taken care of. On May 26, 2021, we received a call from a collections agency regarding this bill, that never should have been charged, but certainly should have been handled in March when we initially called Tri-Health. Each time we have called, the "billing supervisor" we speak with contradicts the last, and contradicts the people we have spoken with in Patient Relations. We have filed complaints with our insurance company and the Ohio Department of Insurance. It's a shame that there is no accountability with this company and its practices. Patient Relations says billing should have handled it but again, there's no accountability and nothing to make sure that actually happens. Edit: Escalating this got me nowhere.

Michael Glenn

Dr. Asma Ansari is an extraordinarily talented dermatologist. She has profound expertise and an exemplary caring and compassionate disposition. Along with her amazing team of Mandy and Christy, Dr. Ansari provides the best dermatological care imaginable. In essence, Dr. Ansara is a consummate physician. Michael Glenn, Ed.D.