Address: 901 Premium Outlets Dr, Monroe, OH 45050, USA
Phone: +15133600261
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 12–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Kendra Dawn
Only giving this place 3 stars, it would be 1/5 if my fiance didn't have a great expirence in 2021 buying my engagement ring here. My fiance and I went in here on 10/01/2022 to look at wedding bands, our wedding is in December. There was a band I had been looking at, at another kay location and this location had never had that band (I checked 5 times) anyway, I had mentioned that band and the girl that was helping us said they had it and she just sold it yesterday- my fiance asked how much she sold it for and at first she could not tell us- then she told us "$950.00" I have been stalking this band for over a year now, I know the full price on it is $699.99, the warranty on it is roughly around "130-175ish" so no clue where she got 950.00 from considering that band was on sale for $599.99. We were also told that we were running out of time to purchase rings. So a week later we went to Florence Kentucky Kay and found the same bands we wanted, and purchased them from a great sales man there that was not lying to us or trying to high pressure sell us like if we didn't buy that day we would not have rings for our December wedding. Oh and it took 4 days for our rings to come in to that location. Still curious how the outlet store was somehow more expensive then the actual kay store.
Jaylynn M
I've received the worst treatment from this store. My sales guy Shawn decided to send a ring out to get sized instead of order a ring like I asked him to do and now the manager Dora won't refund my money till the ring comes back. I never would of bought the ring from Shawn if I knew he was just sizing a ring he had in store. He lied to get the sale and now they're holding my money. The worst part is the manager Dora told me that if they sized it I would of had to pay for something I never even agreed to deceptive sales is disgusting. Edit: Went back to store to talk with manager Elliott. He was able to help me make things right. Never had so much issues to spend money but he was very kind and helped fix the mess.
John Brown
Love this place they are always on their A game. Prices are by far the top of all places I've shopped at.
Kathleen Dickerson
Very friendly service here
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Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay Jewelers Outlet can appraise jewelry regardless of where it was purchased. Kay Jewelers Outlet offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers Outlet’s website.
Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers Outlet can inspect your jewelry and test your diamonds for free.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can professionally clean jewelry for free.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay Jewelers Outlet are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers Outlet can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers Outlet can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers Outlet offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.
Kay Jewelers Outlet can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers Outlet can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay Jewelers Outlet locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
I'm sorry I really don't remember. I want to say they did ask me but don't quote me on that. I'd just give them a call and ask.
Yes
Probably is but don't know for sure.
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