Elgin Chrysler Dodge Jeep Ram

Krzysztof Biernat

They sold me a LEMON car!!! I bought a ram 1500 2022 ecodiesel from them in May. Yesterday when I was on the road driving the vehicle, it just stalled on me with no warning sign. The vehicle completely shut down on me and thankfully i was able to pull to the side of the road. All day been i have been dealing with dealership. They towed the truck to a different location in oak lawn and they told me it will be a week before they even have a chance to look at the vehicle. Nobody provided me with a loaner and the vehicle has only 16k miles. It shouldn't be having these issues. Thankfully i was on a side road and i was alone in the truck. I couldn't even start the vehicle after i managed to pull it to the side. I cant imagine if i was on the highway driving over 60 miles an hour with my kids in the truck and it would have just stalled on me like that. Could have ended very badly. At this point i feel unsafe in this truck and believe its unreliable. i don't even want this truck anymore. I hope someone can reach out to me and resolve this issue because they have left me high and dry!!!! UPDATE!!!! 11/3/22 Christina I have called you twice already once on tuesday and today I have left you a voicemail twice if you really want to resolve this issue like you said call me back thanks!

Armando Torres

Javier olvera really great salesman good at what he does!!

Meliza Torres

Javier Olvera is a great salesman and really helpful with our closing on our car!!

Emil

Poor very poor customer service!!! Back in April bought used car from them. It was easy transaction no negotiation at all with this sales person Alex(stay away from this guy). Everything went smooth so I went back home and gave that car to my wife as a birthday gift. Right away when she hop on the highway she noticed weird vibration so I though that might be tires so I went and bought brand new tires. I went to my friends shop to instal it and when comes to one wheel he called me up and showed that this wheel is bent pretty bad. I called the salesperson ALEX and addressed the issue he said that will try to do something about it and guess what no call back or answer the phone since then! I will never go back to this dealership again and also not recommending to anyone to deal with them because once the car drive of the lot they not giving flying F about customers!!!