Empire Cooler Service

Gustavo Barahona

If i could give these guys zero stars i would. Garbage service. Made 7 attempts in one week to get our machine serviced after the first service didnt fix it after 3 weeks of calling to get our busted machine serviced. I was patient in the beginning, ive been told too many times in 1 month "sir someone will reach out to you." Cant pay these guys if your ice machine isnt working to sell your goods. -Edit- absolute garbage response below from the company to this review. Not one person communicated that parts were delayed due to covid. The first tech that came out said he was only there for a cleaning. We never requested a cleaning we requested a repair, more than a couple of times. The only reason the nov 1st repair appt. Was made is because i called 7 times. Get your machine from somewhere else.

Amanda Mullin

Dedicated service company that you can depend on. Thanks, Empire!

Petros Papatheofanis

I wish I could give 0 stars. By far the worst encounter with any purveyor in my years of owning restaurants. 5 days waiting for service on our machine. Everyday I call and they put in a "new request" to the office but offer no follow up. I have not received a call in 5 days, nor have I gotten any of the emergency ice that has been ordered every day this week. No response from anyone from the company in 5 days. Cathryn from service, when I asked "what can I do?", she said there is nothing you can do, you just have to wait". 5 days and nothing, same response from service when I called again today. Although she did offer me a fax number to reach out with, you cannot make this stuff up. Do not recommend.

Charlene Koch

Very rude and never get back to you