Address: 3145 W Henrietta Rd, Rochester, NY 14623, USA
Phone: +15854279250
Sunday: Closed
Monday: 10AM–8PM
Tuesday: 10AM–6PM
Wednesday: 10AM–6PM
Thursday: 10AM–6PM
Friday: 10AM–6PM
Saturday: 10AM–5PM
Shane Shane
My wife and I looked everywhere for a mattress. I saw other manufacturers cut-away samples so you could get a look inside at how they are made. These Jamestown mattresses are the same as beds costing 3 times as much, so don't be fooled. Top Notch Workmanship. The bed arrived and the box springs were too short height-wise to fit properly in our frame. I called the salesman Jason, he offered to have new box springs CUSTOM BUILT to fit at their factory at No Charge. 2 weeks passed and delivery guys came back and swapped them out. Now that's fantastic (Customer Service). The Salesman Jason is a knowledgeable, no nonsense, no pressure kind of guy and my wife and I felt super at ease shopping there. Let's face it, delivery guys from companies can be shady and we all wonder who will be coming in our homes. Well, let me tell you, these guys were wholesome, hard working, patient and courteous. You couldn't ask for anything more. They bring in the new and take out the old no charge and don't leave a trace. If your looking for a sweet mattress, look no further. A great experience from start to finish. If you appreciate Old Fashioned Quality and Service, it's alive and well at Jamestown Mattress!!! Steve from Rochester
Preston Wheeler
Communication poor no back up plan by the company for delivery. Their truck broke down on Friday and I have no bed for the weekend . Poor management. I work for a delivery business we always have a backup
Elaine Allen
I am soooo glad that I was sent to Jamestown Mattress to buy my new mattress. Jason was very helpful on the phone and then in the store. Cody and Kyle delivered and set up my new bed, even putting on the zippered mattress cover. T will be replacing that with one from JTM at my 6-month turning. Thank you for superb service as I now look forward to many nights of great sleep.
Carolyn Overton
Great customer service
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Yes, queen split box springs require center support. I have never heard of our deliverymen not setting up the center support bar on a queen frame. Our lead delivery guy out in that area has been with us for many years. He is very familiar with our queen frames and knows enough to set the center support bar up. Especially with a set of split queen box springs. Our Henrietta Store opens at 10 am - 585-427-9250. Please call and speak with Jason so that we can get this resolved for you. Thank you for the inquiry.
Yes we do. We manufacture over 30 different models and a short queen is available in any of them. Thank you for the inquiry. Please visit our store and Jason would be happy to show you what we have.
Good evening Carleen. Thank you for the inquiry. Our family has been making bedding for since 1981. Why purchase from Jamestown Mattress: we are family owned, all our product is manufactured at our plant in Jamestown NY, we sell our bedding at true factory direct prices - saving you the middleman markup, we stand behind our product and three generations of our family work everyday overseeing our entire operation. Thank you again for the inquiry and please let me know if you have any additional questions.
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