Genesis Health Clubs - Rock Road

Chris Temple

Only gym I like to go to , great community as well

C

The sales reps for this gym are literal scam artists. I came in town looking for a short term gym membership and came to this location because I didn’t know of any other ones existed. I was basically talked into paying around $150 to workout there for 6 weeks. Come to find out today at a different location that I could have paid $24 to workout at one spot (which is a way better location btw), but that was never explained as an option by the sales reps at Rock Road. Horrible customer service, and really skeezy business dealings. I’d ask for a refund since I never even ended up using this location, but I know they’d just hide behind contract lingo. Go literally anywhere else besides this location if you want honest sales people.

Treadmill Gaming

Locker rooms usually dirty and filled with old guys washing their balls in the sink for no discernible reason. There are no stands holding the cleaning spray, so the bottles just end up all over the place. The staff are pretty much taught to interact with everyone like they are geriatric. I see the personal trainers telling people to walk around the track carrying like 5 or 10 pound weights. Like, that's not a farmer carry, you're just walking with a tiny bit of added weight. At the end of the day though, it's a gym with a daycare I guess. RIP optilife

Shelley Duncan

The instructors for early morning classes are great. Other than that it has been a real mess recently. Most mornings when the doors are to open at 5 am, no one is there. Some of the staff that do show up don't speak to you and act mad that they had to open the door, specifically the north door. Then they get on their phones and pay no attention to anyone (north door again). Secondly, the outdoor pool has been closed for weeks due to "maintenance" and then no staff to work. Funny how other pools can find staff. I have been a member at the Rock Road club for 28 years, and this is the worst it has been. If Opti-Life is taken over from another company that can figure things out Genesis should be concerned that their long time members may just make a move. But again, I don't think the owner really cares.