Bank of America (with Drive-thru ATM)

Joel Emmons

Today marked my 15 year anniversary with Bank of America. I went in to discuss one of my accounts, I spoke with Cole, who I have dealt with before, no issues. He was very condescending and not willing to help me with my issue. More or less said it is what it is. I have worked years in customer service, you don't speak down to loyal customers. That's a great way to lose them. This is not the first time I have been talked down to at this establishment. I got pre-approved for a loan when Terry, the mortgage consultant, was assisting me. I told him how much I wanted to put as a down payment, and he said, "If you were my son and if that was my money, I'd spend it this way." I understand your position is to advise people in money, however, it is not a good idea to treat them like they are inferior to you or be rude and condescending. It is no surprise that this bank has a 2 star rating. I hope you can find more competent employees who are more customer relationship oriented.

Ryan Gray

They will never answer the phone. Only open a few days a week, starting well after normal people are at work, and close well before anybody gets off. Moving all my accounts to a more customer friendly institution.

Timothy Smith

Why no drive thru window? Not even a night deposit box. Horribly inconvenient for your customers.

Kasey Shilling

I love my bank. Bank of America in Liberty is amazing. From the moment you enter you are treated as family. Great customer service care. I have never had a bad visit. Of course depending on certain days you may have a little wait time. I rather have a little wait for the great smiling professional care I recieve. Thank you keep shinning BOA Liberty. 🤗