Norco Medical, Tacoma

Crickett Fullerton

I have been treated with the upmost respect and the staff is amazing. Answered all my questions and ordering more equipment has been done easily and promptly. Office staff have been most helpful and would recommend to anyone needing oxygen therapy!!! VERY PLEASED WITH THIS COMPANY AND THEIR PROFESSIONALISM! Thank you so very much Crickett Fullerton

angel james

We worked with Chuck, and was very helpful, experienced and excellent at getting my son's wheelchair repaired and new components installed, he made sure it was done right and we were happy before he left. Would definitely recommend Norco and chuck with whatever is needed.

Sandra Blount

I work in retail, and know the importance of good reviews. So let me explain why I gave the Tacoma Branch a two star review. My initial visit last week was pleasant. I was originally scheduled to see Mrs. Deborah Dryden last Wednesday. Unfortunately, there was an emergency, and my appointment was rescheduled for the next day. I had no problem with that. Somebody other than Mrs. Dryden assisted me with the mask fitting. I wish I could remember her name, because she was awesome. I would definitely give her customer service a five Star! I wasn't certain about the feel of the mask, so she suggested to give this Mask a try for a couple of days; and if had any issue with it, to call and come back in and they would find something better suited for me. She also said that she would hold off right now ordering more masks for me until we knew for sure that this mask was the right fit for me. She didn't wanted to unnecessary charge my insurance, and then have to change it again. I gave this mask a try for five days. It's comfortable but doesn't stay sealed due to me tossing and turning at night. The fitting was last Thursday, April 22nd, and I gave the Tacoma Brach a call yesterday, April 27th. I don't remember the phone receptionists name, but she wasn't very friendly. After I was explaining why I was calling, she rudely said that there is no need to overexplain. Who says that!? You get paid by the hour, I am sorry if I wasted your time with my explanation. As a receptionist, just pass the call on to whoever it was directed to, and keep your negative comments to yourself. When I finally got to talk to Mrs. Dryden, she immediately told me that normally she tells her customers to give the mask at least a week. Also, she needed a reason why this mask was not working for me for the insurance. Why!? That was not what I was told. I was told that there would not be an issue exchanging the mask, and to call a couple of days later to let them know if this mask was working for me or not. That way they would know for certain which mask to order for the future. She than went on saying, that if the next one isn't working, I will have to pay for the mask out of my own pocket. So I just said O.K, and ended up with another sleepless night. I wish there was a medical supply store closer to me, cause I don't even feel comfortable dealing with them now. It pains me to leave such a negative comment, but I am a paying customer and deserve better customer service. Update: I was amazed at the fast response I got from Mr. Joe Williams, the Regional Vice President. It shows' that this company takes complaints serious, I am impressed! I went back to exchange my mask, and was helped by the Branch Manager Cassandra. She was amazing, and super helpful! Don't let my one bad experience discourage you from going there. They do care! I definitely would give this customer service a five Star 👍.

Ruth Naccarato

I have never experienced better customer service as I have with the Tacoma branch of Norco medical supply. There are no silly questions. They take the time to listen and chase down the answer for you. I have received a lift chair and hospital bed with an air transfer mattress. Any and all questions I have had have been addressed quickly and pleasantly. As far as I'm concerned they will be my go to place from now on. Thank you Norco for making my days and nights more tolerable.