Batteries Plus Bulbs

Brandon Halpin

I scheduled an appointment online to have the battery replaced on my pixel 5, which just had shortened battery life and was otherwise in perfect working condition. Drop-off went smoothly and the young tech mentioned he likes to take his time since Google phones are fragile and that I should come back in an hour. An hour later he called my wife's phone to inform us that my phone had been damaged beyond repair. The solutions offered were that they could order a replacement refurb of the same model which would take a week, or issue a check for what they would pay for that replacement ($250) and give me a loaner phone for the interim. I explained that the trade-in value for my phone was $400 when I walked in that day which would be the right value for compensation, because waiting for the replacement to arrive in order to receive that trade in value simply isn't an option as I have a new baby and manage much of my work on my phone. The technician mentioned his hands were tied and I would have to speak to his manager when she was back in a couple days. I went back in to pick up the loaner phone to find it required a sim card which my phone doesn't use (and he was well aware of) so I was SOL on any sort of solution that day. Given the circumstances I had no choice but to go buy a new phone and hope that they would be able to make the situation right. Yesterday I spoke to the manager and she also claimed she had no other option than the two that were already presented due to corporate policy which seems ludicrous. If I had avoided engaging with this business altogether I would still have a working phone that could have been traded in for $400 without any hassle, and no need to try to function without a phone for a week. This corporate policy requiring customers to shell out an extra $150 to make up for their insufficient valuation of a phone that they broke beyond repair is unacceptable. I recommend any future customers save their time and money and explore other options.

Griselda Vazquez

I stop by with an issue in a battery purchase. Travis was great and knowledgeable and helped me greatfuly, with professionalism and kindness.

Roger Schley

Great experience there today, very helpful, the manager was very helpful and knowledgeable

Chris Hanson (Xenon)

These folks were super helpful. Spent 15 minutes removing my 7 year old stubborn old car battery to put in the new one. Great job and I'll come here again and will recommend.