City of Flint Water Department - Customer Service

Category: Water utility company

Address: 1101 Saginaw St, Flint, MI 48502, USA

Phone: +18107667015

Opening hours

Sunday: Closed

Monday: 9AM–3:55PM

Tuesday: 9AM–3:55PM

Wednesday: 9AM–3:55PM

Thursday: 9AM–3:55PM

Friday: 9AM–3:55PM

Saturday: Closed

Reviews

Scott Turner

Oct 4, 2022

Best water in Michigan !!!

Matthew Herrick

Aug 4, 2022

It’s ridiculous and a slap in the face of City of Flint residents to charge such an absurd amount each month for water no one trust to use!! Flint, you have to do better for your residents, and this is not it!

Ebonee Walker-Smith

Jun 28, 2022

Anybody know why my water is apple juice yellow again, as of 6/27/2022 before i call and speak to one of the rude workers? We have a sick person in our home all of a sudden. beyond scared and sad.

anthony defalco

Jun 4, 2022

I have been waiting 9 days for water service to be turned on...had to pay $75 turn on fee...another $ 409.00 for a water meter and valve they require...customer service people seem to have no clue and you have to deal with 2 different dept ( one you cant talk to?)CITY get your act together!!!

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Questions & Answers

Why is it such a pain in the ass, to have contaminated water? I have tried to get the water in my home turned on three times, and been rejected each time for a small defect in the affadavit. I don't understand why it has to be filled out to a tee.

Corissa Ardelean | Nov 4, 2018
Wagner PD | Nov 3, 2020

C.A.- wouldn't be needed If your City hired Competent People... Not just 3ntitled People.

Are you, City of Flint, ready to hire competent, State- licensed people to operate your water plant? Only problem: I'm white skinned & therefore EXcluded by bigoted Entitled☻ Peeplez like your selves. Drink a glass of water... On Me!

Wagner PD | Nov 3, 2020
Tom | Nov 3, 2020

racists all of them!

Who would we complain to for the horrible customer service and the unprofessionalism thAt is displayed at the flint water department. No one can never give you a complete answer about any questions you have about your bill.

Najsha Waters | Nov 4, 2019
City of Flint Water Department - Customer Service | Nov 4, 2019

I am sorry that you had a bad experience with customer service. Their phone number is 810-766-7015. Please ask for a supervisor when calling.

I've recently acquired a landbank home & was told that my home needs a water meter assessment to see if there are lines and meters..which there are.Will my water be turned on the same day What is this process that they're (City ofFlint) forcing on me

Sharmel T | Nov 4, 2018
City of Flint Water Department - Customer Service | Nov 4, 2018

Thank you for your question. Without the address I cannot address any specifics, but based on your question, I assume the water has been off over a year. The City of Flint Water Service Center requires a "check and advise" to see what is needed to turn the water on. This MAY include having a meter installed, a check & waste valve (turns water off at the meter) and a risor (pipe that connects to your meter). Depending on what may or may not be needed, these items will need to be paid for and water applied for at which time the installation and turn on will be scheduled. Water will not be turned on the day the check and advise is performed.

what do homeowners need to get water on at their property?

Thomas Mott | Aug 5, 2022
kurt sherwood | Aug 5, 2022

I belive it a $50 water deposit fill out the paper work just takes a few minutes

Why am I left on hold indefinitely 3 times. No one ever returns. Then trying to get back to someone is like pulling healthy teeth out of healthy gums!. How do I get the assistance I am needing?

Johnice Carradine | Nov 3, 2021
Nikki Traylor | Nov 3, 2021

You have to go down there and go to the walk up window...I understand but this is how it is to get results..

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What is the address for where you pay water Bill's.

Laura Duquette | Nov 3, 2020
Melissa Mays | Nov 3, 2020

Customer Service Center 1101 S Saginaw St Room 102 Flint MI 48502

What time water department to pay bill close

K Mayes | Nov 3, 2020
City of Flint Water Department - Customer Service | Nov 3, 2020

Our hours are Monday - Friday, 8:00am - 5:00pm

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Is there any other fees besides the 325 to get started?u

Brian Lenz | Nov 4, 2019
City of Flint Water Department - Customer Service | Nov 4, 2019

As long as you have everything in place to turn on the water, that is all that is required. If you need a water meter, risor or check & waste valve that would be an additional cost.

I'm renting a house and need to put the water in my name what do I need to do?

Daria Hill | Nov 4, 2019
Cheri Priest | Nov 4, 2019

You will need an affidavit from your landlord, $325.00 (affidavit fee, connection fee and deposit), valid ID and no outstanding water bills in your name. All paperwork then turned into customer service in city hall at which time your turn on will be scheduled.

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Does the water dept accept debit cards

Tiffanie Boyd | Nov 4, 2019
City of Flint Water Department - Customer Service | Nov 4, 2019

Yes we do. There is a fee to use a debit card. The charge is $2.00 per every $100.00 charged.

What all you need to change your residence

Lester Patrick | Nov 4, 2019
City of Flint Water Department - Customer Service | Nov 4, 2019

If you just want to change your billing address, you can call in your new address (810-766-7015). If you are wanting to activate new service at a new address, you have to apply in person at Customer Service office located in city hall.

Does anyone know what time has the shortest wait to see clerk?

Cory Cookingham | Nov 4, 2019
Iva Corthion | Nov 4, 2019

There is no shortest time..

Isn't the water department supposed to send a shut off notice and 3 days notice of action before shutting off water?

Vikki Haywood | Nov 4, 2019
Chea Robinson | Nov 4, 2019

No they will shut you off without any warnings.

How did I go about reporting someone that has turned on their water meter after the city has turned it off for non payment?

D M | Nov 4, 2019
City of Flint Water Department - Customer Service | Nov 4, 2019

you may call 766-7202 to report illegal usage, all we need is the address

I need to trasfer my water to another house dose it cost anything?

Christina Kelley | Nov 4, 2019
City of Flint Water Department - Customer Service | Nov 4, 2019

Christina, yes it does. If you are the owner, you will need a copy of your deed, valid ID, no outstanding water bills in your name and $50.00. If you are a tenant, you will need a signed affidavit from your landlord and a $325 deposit, valid ID and no outstannding water bills.

How much is a water deposit for flint residents?

Starr Hensley-Ginger | Nov 4, 2018
kurt sherwood | Nov 4, 2018

$325 you have to fill out a water affidavit if you are renting and it has to be notarized. If your a home owner it is $50

Is there an after hours drop box

Debra Mireles | Nov 4, 2018
Mike Kuczera | Nov 4, 2018

No there is not

What is a typical water bill in flint in a average size house

Sandy Gavie | Nov 4, 2018
Tammy Tower | Nov 4, 2018

I live in City of Flint, for the last 3 yrs my water ranges from 88 to 130. Irs a 3 bedroom, 2 bath and 3 adults...hope this helps!

There is a waterpipe leaking on vermilya ave

Tammy Ashmun | Nov 4, 2018
Jdjssjs Shhshshaha | Feb 6, 2022

city of flint really cares about this one!

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