Jaguar Troy

Ms. Smith

Where do I start, Melissa is horrible with her customer service skills and very unprofessional! She never answered my call or kept me updated about my vehicle! I literally had to track her down every step of the way! Had my car towed there at 10:30am then started calling at about 1:00 pm you can never get through so I started to get worried, I literally had to have the operator track someone down to confirm my vehicle was there, because Melissa never did! Melissa told me my car would be ready on Thursday , she never called me or kept me posted! I called the service department manager left a message and after two days when he called me back I was very disgusted with Melissa unprofessional behavior not keeping me updated having to call the dealership 55 times just to get an answer finally the manager gave me a loaner yes he did the evening before my car was ready the next day!I spent almost $3,000 at this dealership to be treated like trash, I PRAY MY CAR DOESN'T BREAKDOWN FROM THE SERVICE DEPARTMENTS HORRIBLE UNPROFESSIONAL BEHAVIOR ! Melissa needs to be fired or trained she is horrible for the business. Not to mention the day I picked up the loaner vehicle she was at her desk all Getty eyed with a technician , Oh I see why the phones never get answered and you never return messages you are busy with your coworkers and not tending to the customer needs ! I left a message in Melissa’s voicemail indicating keep all my old parts I want to see them, yeah no that never happened and when I asked deer in headlights! I just wanted to get as far away from there as possible ! Lastly, how did you do an overall check of my vehicle when my headlight was out and I had a nail in my tire! All I know , it was not that way when my vehicle was towed there ! Avoid them at any cost ! In fact Jaguar of Lakeside are really customer friendly and appreciates the business, according to my fiancée he stated that’s where I’ll be going next time! It’s such a shame when we live so much closer to Troy! SMH ridiculous just ridiculous !

pratap reddy Machavaram Siva

This is the worst place for this brand. I had quite bad experiences with this service center and the only reason I go to this place is because it's the closest one around my place

Natavia Garner

I went in for routine service and Don was my service guy and he was GREAT!!! Don was very professional and made sure that all my needs were met during my visit. My service was done ahead of a schedule so I was definitely a happy camper!!

Dale Campion

Do not take your car to be repaired here. My 97 XJ6 had a mystery fault it would drive fine for a few miles then die, and not restart. First was a 4 hour diagnostic at $1000 which showed nothing. I then suggested replacing the coil packs after they didn't get back to me after 3 weeks, which was duly done for another $300 and to no avail. It then took another 3 weeks of calls to get a response after which I picked up the car and figured it out myself. British Jaguar would be ashamed to have any connection with this dealership.