HERMÈS Chicago Store

Category: Leather goods store in Chicago, Illinois

Address: 51 E Oak St, Chicago, IL 60611, USA

Phone: +13127878175

Opening hours

Sunday: Closed

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Nancy DeVoe

Nov 1, 2022

To die for ❤️

Kim norton

Oct 14, 2022

My experience was so disappointing. The SA had a hard time looking up from his phone and tried everything in his power to be rude and condescending. I was asking for help with a repair and told me that it was purchased so long ago(2015) what did I expect. Then on the next rude statement said Hermes guarantees for life He was so evil to me. Why? He needs to go to manner school.

Daniel X. O'Neil

Oct 6, 2022

They have scarves.

Jaya K

Oct 4, 2022

Went there yesterday with my husband. I was hoping to buy several scarfs and bracelets to give as Xmas gifts, but no one would help us. The SA’s were either on their phones or looked away when we tried to get their attention. It was so hard not to laugh because they were truly ridiculous. Will I ever go back? Not to this location. To the manager: Why are your SA’s allowed to be rude? Do you not want to cultivate new clientele? There’s too many choices in the luxury market for you to turn away customers.

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Questions & Answers

Do you carry birkins or Kelly’s?

Cristina Morra | Nov 4, 2018

Clarke Tsariana | Nov 3, 2021

Birkin

Do you carry Hermes bangles?

SSD | Nov 4, 2018

Styled4Life | Nov 4, 2018

Yes

Hi I'm a college student and currently doing research about the luxury brand Hermes. Is it possible to ask few question about the customer service when I visit offline store in Chicago?

Ryan Kim | May 7, 2022

Ashley Jones | May 7, 2022

I worked with Jasper. He was amazing!

Hi, idk why i called the store phone number many times and left many messages nobody call back or response, and i don’t see any email to contract. It’s very bad customer service here

Ruby Ha | Dec 8, 2021

aadreamteam01 | Dec 8, 2021

Right now you can walk in. Before I went there I call them from the number they had at front of the door. I am not sure same number you have.

Hello do you clean jewelry?

Tina Thompson | Nov 3, 2021

Marina Vázquez | Nov 3, 2021

Hello is amazing the store

Is an appointment required to shop in the store?

Mary Ellen Connellan | Nov 3, 2021

bigboat83 | Jul 6, 2022

You can walk in to browse but for any high-ticket items (most of them) I would call and build a relationship with an associate. Keep in mind, new customers are generally not eligible to buy many of the famous items from Hermes right away.

Is the roomer that people can’t walk-in and buy a bag true ?? Even if you have the money..

Priyanka Sivasundram | Nov 3, 2020

bigboat83 | Jul 6, 2022

You cannot buy the famous Birkin or Kelly bags just by walking in and asking for them. You need to be a dedicated customer of Hermes and build rapport with a sales associate, and then you will be offered a bag (you will not know which bag you are getting; you can communicate which bag you prefer and in which color but this is absolutely not guaranteed).

I had someone buy me the black Apple Hermès watch on Monday. It should’ve come with a black sports strap but has the orange sports strap instead? Please explain Thank you Gillian

Gillian Lentin | Nov 3, 2020

ahmed orfali | Nov 3, 2020

Hi Gillian, I think you should contact them directly. Call them.

Do you offer an authentication service for an Hermes bag possibly dating back to the 1960's?

David Ginople | Nov 4, 2018

KC Williams | Nov 4, 2018

I would call in.

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