Oak Trace

Dr Doolittle

My mother went into Oak Trace on Hospice care. We were private paying customers, at $423 per day. While I believe the facility is likely great for rehab or long-term stays- I would not select this facility for a patient in hospice. I do not feel the communication by their staff is adequate to actively care for their patients during their final weeks. The pros: The facility is spotless, free of odors, and the cleaning crews do a great job. The residents have exceptional meals and the food services workers are kind and polite. Activities are plentiful & they do try to engage their residents. Areas of Improvement: The arrival process was not good. Nobody met my mother at arrival. We were told to head up to her room. Nurses, CNA's and general staff had no idea she was on hospice or what her situation was. After several phone calls, and two hours later, we were finally met with someone from admissions. Staff was not aware my mother was on hospice for DAYS- even after we asked to ensure that this was communicated. Notes in the patient portal were not always accurate Doctors orders, such as wound care, were not always followed. My mother entered Oak Trace able to communicate, and with good cognitive function. Several times she asked for help to phone her family- the staff refused. It was not until we contacted administration were signs put up to assist her with contacting us. During her final days, she was actively dying. Staff would enter the room trying to feed her when she was unconscious. We would ask them to stop, as she was dying. CNA staff were not coming to turn her, provide mouth care, or check in on us. If we were present, they would not see what we needed. The facility also tried to administer a COVID booster the day she died. There seems to be a lack of awareness and empathy for individual situations.

Carol Hincker

My mother was approved for rehab at Oak Trace. I visited the facility. It was everything we were looking for. We are excited about the transition. Oak Trace found out that she needed a series of injections in her knee which would provide stability and allow her to benefit from rehab. We offered to cover the cost of the shots ($1600). They said medicare would not allow us to pay. The day she was scheduled to move the reneged on the placement and we are now scrambling to find another placement. We found 2 other facilities that will cover the cost but not geographically convenient. They say they are a non-profit but operate more like a for profit corporation. Beware!