BWS Plumbing, Heating & Air Conditioning

Andrew Baldwin

This company is a joke. I worked for this company and got hurt on the job. I was told by Brooke nueman I was not allowed to go home because the customer “would be very unhappy”. The next day I went to the chiropractor and I was told to take at least 3 weeks off due to a lower back strain. I later found out that Brooke is paid a bonus based on how many calls are booked and completed each day. When I voiced my concerns to management via a group email my voice was not heard and was rather deflected by the owners son Kevin (who has never picked up a hand tool in his life) he kept bringing up first report of injury and workman’s comp claim. I never brought any of that up. Just that fact I got hurt and was not allowed to end my day. I was one of the top earning plumbers at that time. Techs are paid commission % of the total job. When you see people complaining about price you now know why. Please take your business elsewhere. This company trains it’s employees to sell you as much stuff wether you need it or not. Kevin, if you are reading this I’d appreciate an apology from you and Brooke for being so shady. Katie you are a wonderful person inside and out and I hope you are paid every cent you are worth!

Joe Madison

Excellent service and fair prices.

Matt

This company did the plumbing on a bathroom in a house I bought Jan, 2022. Final inspections happened beginning of the year. The previous owner hired them late of 2021 to do the plumbing of house they were selling to add a second bathroom. The company failed to brace the bathtub valve causing movement and after Less than a year of use the connections failed causing damage to the new bathroom. After having to tear down the closet and wood Paneling to get to the Sheetrock (no access), I found all sorts of mold and water Coming out of the hot water pex connection. I called them to discuss their work to see if they stand behind it, and i Was told they did the work with the previous owner (who I am assuming they know) and wont Work with me. I asked for photos of work they did and they Refused because it is from someone else’s house (which is odd as it’s photos of my house). Somehow they got their work passed inspections even though the work they did was buried in the wall and closet That was finished. Taking short cuts and using Cheap connections now is gonna cost me around 4-5k to fix for work that didn’t even last 10 months. After sending these attached photos to them, the company got really defensive. I’m not a fan of negative reviews but the way his was handled, others have to know. Next will be with the department of labor.

Michael Moylan

Austin Benjamin is an incredible plumber and person. He's a keeper!