The UPS Store

Dorva Underwood

I’ve visited this location several times and never had an issue until today. I accidentally dropped my door keys in my Amazon return box (which was open.) I called 9 times over the next few hours until 5:00 when I got off work only to get a condescending message directing me to their website, how is that customer service? When I returned after work I was told that the package was long gone and that I should have returned sooner. They claimed that they were TOO busy to answer the phone. Really? I’ve been there several times including twice today and was in and out in less than three minutes due to no lines. Not to mention that the owner was just standing there doing nothing but giving me a a ridiculous excuse for not answering his phones during business hours. Letting me know that he would get back to me in 12-24 hours. Who does that? Totally unprofessional and ridiculous. I called a nearby UPS in Hyde Park who are ALWAYS super busy, and guess what? They actually answered the phone as any business would. So much for supporting Black business. 🤷🏽‍♀️👎🏽

Barbara Bennett

The owner is wonderful and always provides great customer service.

Satyra Tyler - Broker Salesperson

Thanks Toya for helping us get obituaries printed. Your expertise, patience and professionalism was top notch.

R. C. S.

Can't begin to tell y'all how awesome everyone here is! If you have a need for a ups service, they got you. Need a mailbox cause someone stole the plants out of the ground (right after moving in) so you don't trust a package left outside? They got you. Need to mail a glitter bomb to your mother in law? They got you! Lol look, the folk here are just great. Fin..