Shoe Dept. Encore

Category: Shoe store in Battle Creek, Michigan

Address: Lakeview Square Mall, 5775 Beckley Rd Ste 523, Battle Creek, MI 49015, USA

Phone: +12699795704

Opening hours

Sunday: 12–5PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Vanessa Johnson

Sep 16, 2022

Shoes were in clearance priced at 39.99. Went to register and they said 69.99 that they were in the wrong box. Refused to honor price as they were listed. Dealt with Erica and Travis. They acted like I switched them. I think they should do a better job organizing the correct shoes in the correct box and a little less attitude and blaming customers.

Scott Kennedy

Jul 22, 2022

Nice shoe selection

Rob Smith

Jun 11, 2022

First I had to search through boxes or shoes to find 2 of the same sized shoes to put in one box. The. I tool my shoes to the checkout counter. There were 4 employees sitting around sorting socks. They all looked at each other for a minute until the one closest decided to check me out. I took out my phone to use Samsung pay. The person checking me out looked back at the other 3 and said I don't know how to do this. No one got up to help him. Someone said it's the same. He messed it up and My card popped a fraud alert. I left without buying the 2 pairs of shoes. 10 min on Amazon and all is better.

Gwen Hansen

Mar 19, 2022

Good price on New Balance. Looked like they only had one staff person

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 3, 2022
Shoe Dept. Encore | Sep 3, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 3, 2022
Shoe Dept. Encore | Sep 3, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. Encore | Sep 3, 2022
Shoe Dept. Encore | Sep 3, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Does it sell oil leather to protect boot

Cassindra Davis | Nov 2, 2020
Ice Man003 | Nov 2, 2020

Unsure, but I know Rice's Shoes on Michigan ave does

Do you safety work boots

Judy Archer | Nov 3, 2018
Nathan Grajek | Nov 3, 2018

I don't know what that means. I suggest giving them a call.

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