Polo Ralph Lauren Factory Store

Chintan Shah

The staff was very busy on their cell phones. When we entered the store nobody acknowledged us or greeted us. Everyone was so busy checking their phones probably nobody noticed us coming. On asking to find another size of the shirt I liked the guy walks around looking at his cell phone and comes back and says there is no other size. He did not see that I was observing him. Also there is a safety issue at this store. The fire sprinkler and smoke alaram sensor are covered with dust and I think it will not go off in case of a fire. See pics

Jeff Geydoshek

Nice selection, I didn't like that some of the items didn't have prices on them, and I couldn't find anyone to help me.

Anthony A

New store manager refused to exchange my new $115 dress shirt for a larger size because he didn’t know how to view my purchase history in their computer and print my receipt. After being turned away, I went to the store at Gurnee Mills and the manager easily found my receipt. If you’re from Wisconsin, it’s worth the additional 10 minute drive to go to Gurnee Mills because their store is more organized and the staff are way friendlier.

Mike Johnson

Their price increases have far outpaced the rate of inflation.