The UPS Store

Andrea Long

Mailed an $1800 drone to be repaired. Unfortunately, I lost the receipt to the pre-paid shipping label. After months of trying to work with UPS corporate and the drone company, we were told by corporate to have someone verify it was dropped off at this store OR send in video footage just verifying that I was there. There was no footage to use and the owner refuses to acknowledge that I was there even though she is the one who helped me AND it shows in their system that it was scanned into their computer. Without her acknowledgment, we are out the $1800 + cost of a new drone that we use strictly for work. Initially, they were ok to work with and communicate with but since approximately $3,000 at this point is in play, we wanted to make sure we had exhausted every option. At this point they were visibly and verbally “over me” and I was then told by Beth that “she can’t squeeze blood out of a turnip.” Then my situation was compared to a loaf of bread at Publix. Honestly, this place is a joke. They’re rude, it’s not their problem or responsibility (which they actually said) and they couldn’t care less about their customers. If you have anything of value, I HIGHLY suggest you use a different place to ship it. Because as they’ve made clear, it’s not their problem.

Chris Berry

This store consistently closes well before the posted hours. Not sure they really want to work.

ATW W

Extremely rude and irritated staff! I Stopped in to return three packages purchased online. I've been using this location for several years and have returned packages in the past without incidence. Today, the agent (Natalie) notified me that the shoe box for the Zappos return was not considered proper packaging and that I would be required to pay for packaging from the store. When I questioned this, she became defensive and explained that the UPS store wasn't getting paid for this service exchange. When I tried to explain that I was unfamiliar with the policy she became even more agitated. Her reasoning was that Zappos wants to resell the shoe box? There was another gentleman working alongside her who also chimed in with a very irritated tone. I decided I would go to another store to return that particular item and just return the items that she deemed were in appropriate packaging with her. The two agents had a miserable attitude. The more I tried to understand their reasoning the more irritated they became. She informed me that She now would not accept any of the returns and told me to find another store. The whole experience was awful! It's sad as this was my community store location, but I will not be using them moving forward as they definitely need a refresh in what proper customer service means.

Neeta Renner

My favorite UPS Store! Mike is the best, & the reason I continue to return!