Great Resort Vacations

We've had issues with the concierge. One time they "forgot" our request. Another time they provided information for Ohau when we were inquiring about Maui. One time the responses they provided were effectively the very deals or options we gave them. I've spoken with the new member management team in Draper about our experiences. They offered to help broker a better response from the concierge service. As to savings - well, it depends. Sometimes we find deals that are nearly the same via websites like Bookings.com. Other times, a "hot deals" price sheet or via the Great Vacations Resort website does find better pricing in the order of 10-15% better than we can find elsewhere.

Very timeshare feel, but it's more like a Costco membership for vacations

We are trying to utilize one of the gifts. So far, our preferred dates are blacked out or unavailable. The process has been rather frustrating overall.