Address: 5466 W Saginaw Hwy, Lansing, MI 48917, USA
Phone: +15173212288
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Rebecca Nelson
The two employees there were closing down the store when I entered (not realizing it was a minute or two past their closing time). I told them that I was just going to request a 6-month wedding ring inspection but that I would come back tomorrow. The one who appeared to be a manager insisted on staying open to provide this service for me so that I wouldn’t have to make another trip back. Not only were these two gentlemen awesome, but I’ve received similarly great customer service every time I have been in there!
Nicole Redlawsk
Kay Jewelers is the WORST company when it comes to customer service. My now husband purchased my engagement ring in July of 2020. The ring was sent off to be sized after he proposed in August. The ring came back and was snug but I thought that it was the correct size. I am not a big jewelery person so I didn't know if that was how it was supposed to fit. Fast forward a year and we bought our wedding bands and again had my band sent out to be sized correctly. It came back and felt snug also but again I thought that was right. When I got home I tried on together and realized they were too tight. I ended up taking them to get sized again and was told to wait because they were backed up and couldn't guarantee when they would be back but it was a month out. So today I took them in and they charged me $220 to have both rings sized up. However, while I was there it was confirmed by an employee and assistant manager that both rings were not even the size they had been sent out to be sized to originally. So the original purchases were not sized correctly to begin with. I am very unhappy and will be making sure every single person I encounter knows that Kay Jewelers is the worst company. After sending receipts and talking to multiple people they offered me a piddly 20% off. I understand it's better than nothing but this was their mistake and they aren't taking ownership. I was in customer service for many years and this is not how a reputable business operates with their customers. Absolutely DISGUSTED!!!!!
James Akers
I have purchased a lot of jewelry from here over the years and I have always been extremely happy with the service, the quality and even the insurance of protecting the jewelry. I do want to say that Giovanni and Terry were great to work with this time around and very helpful. I will be back
Makenzie Wilson
My husband and I have been working with Regis for the last couple of years, and every single time he goes above and beyond to make sure we are happy. From new jewelry, to repairs, he has always made sure everything was taken care of. Highly recommend seeing him for your jewelry needs.
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
They send all their work out and if you didn't get the insurance through them I'm going to suggest find a jeweler that fixes jewelry in house.
They're open and can do anything currently!
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