Carter's

Category: Children's clothing store

Address: 343 N Maple Rd, Ann Arbor, MI 48103, USA

Phone: +17347691280

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Linda Sayers

Oct 9, 2022

You web site says you are open. You door is locked and you have customers waiting at your door. It is 12:15. You are not getting business this way. And you don't answer your phone.

Robin Webster

Aug 25, 2022

I had a stressful visit attempting to return/exchange items for store credit as no longer fit. Tags intact. I assumed that I had purchased them online months prior. After fervently checking my emails for the receipt since scanning tags didn’t show them in the system I concluded that I must have purchased them from Target (which was my next stop as there were other items definitely Target-based in my car. I thanked them for their assistance. As I was leaving the store I overheard them speaking under their breath and snickering at one another. I used self control that I normally don’t have in order to not lecture them both on their lack of maturity and professionalism. At this point I would rather drive an hour to Howell before walking back in this store. I am contacting corporate. They need to learn how to “adult”. At least wait until I exit the store before making fun of me. Rude

Mohammed (Mo)

Apr 26, 2022

Great place and nice selections

Ryan Davidson

Nov 12, 2021

Helpful staff

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Questions & Answers

What do I do when I arrive at the store?

Carter's | Nov 2, 2021
Carter's | Nov 2, 2021

For Curbside: Park and call! When you arrive, open your email confirmation and call us. Pop the trunk and we'll pack it up. Contact free! For Pick Up Today: When you arrive, head inside and head to the cash registers with your email confirmation ready. Should be super quick!

How do I return my order?

Carter's | Nov 2, 2021
Carter's | Nov 2, 2021

It’s easy to return it to one of our 850+ stores within 90 days. However, you cannot return your items Curbside, you must come into the store. If you're a Rewarding Moments(TM) member, no receipt needed! To return by mail, simply print a return label from MyAccount.

Who can pick up my order?

Carter's | Nov 2, 2021
Carter's | Nov 2, 2021

You or whoever you designated as your pickup person while ordering can pick up your order.

What are you doing in-store to keep customers safe?

Carter's | Nov 2, 2021
Carter's | Nov 2, 2021

We are doing the following to keep you and your family safe: frequent cleaning, capping the number of guests in-store, and available face masks and gloves for you and our store teams.

How long do I have to pick up my order?

Carter's | Nov 2, 2021
Carter's | Nov 2, 2021

You will have 14 days to pick up your order. If you can’t pick up your order within this 14-day window, we’ll cancel it and refund your purchase.

When will my order be ready for pickup?

Carter's | Nov 2, 2021
Carter's | Nov 2, 2021

Most items will be ready for Pick Up Today / Curbside Pickup within two hours of the time you place your order online. We'll send you an email when your items are ready for pickup. Place your order 2 hours before close for same-day pickup.

What are you doing to make sure I'm safe when I order Pick Up Today or Curbside?

Carter's | Nov 2, 2021
Carter's | Nov 2, 2021

Employees sanitize their hands after each customer interaction and wear a mask during the entire process of fulfilling your order. When the associate brings your order to your car, they will place your order in the trunk or backseat to comply with social distancing.

Are masks required for in-store shopping?

Carter's | Nov 2, 2021
Carter's | Nov 2, 2021

Yes, they are required for all shoppers and employees at all of our stores.

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