Pacific Topsoils, Inc.

Nicholas Lopez

A week later and still picking garbage out of the 6 cu yards of Black forest mulch. 5 gallon bucket full so far. Crushed cans, candy wrappers, pieces of tennis balls. Response from office, 'large machinery' sometimes happens. Otherwise truck driver was helpful & the material calculator on site is spot on.

Mark Decker

POOR QUALITY and inconsistent. Had three different large (15-20yard) medium bark deliveries this summer and fall and only the first delivery had good quality. 1st Delivery was good red medium bark, 2nd Delivery was much darker and more like mulch than chunky bark pieces....to which I complained and was told that the color is not within their control. Then the 3rd delivery was more red colored bark but mixed within was lots of junk white wood pieces and limbs. Company has terrible customer complaint handling and won't stand behind the Quality of the materials because they buy it from another vendor. They just says it is out of their control. TOTALLY UNACCEPTABLE.

M N. N

The biggest site I've been to with good customer service but the materials are not great. 12 yards of 5/8 minus looks like clay but excellent quality bark.

Everett Vacuum

Excellent Customer Service! My family had always used Pacific Topsoils over the years, and I used them for gravel at my store for a French Drain. Recently I needed some Premium top soil to fill sags and divots in my lawn. Price was fair, delivered on time. I ordered 6 yards. After spreading, I was unsatisfied with the mix...a little too much bark & pea gravel. I called the office, the receptionist, who was very friendly, took my info and had me leave a voicemail for their customer service rep. I left a message at 10am, and by 1pm the same day, Jon Barnes, was at my house taking pictures and making an assessment in person. He made apologies for the product and explained what went wrong in the sifting process. He offered a refund or credit with no hesitation or hoops for me to jump through. As a business owner myself, I understand a service was rendered and overall I got what I paid for, so I didn't want a full refund because one was not owed to me. But Jon had a great solution; He had a couple more yards of finer 50/50 sand & compost mix delivered the next morning, to smooth over the top soil. And gave us another bag of grass seed, since we had already seeded after spreading the topsoil. Just to recap; in less than 24 hours from contacting customer service, Jon arrived to my home in person and the great team at Pacific Topsoils had exceeded my expectations & completely resolved my issues. Excellent service like this will keep me a customer for life. Thank you, -Dave