Overstock

William Millan

STAY AWAY from this store They are selling defective products order# 381928320 They dont want to replace defective products

Ray Dicken

I have never been so ripped off in my life, never could get anyone in their customer service department. Very bad place to order from.

Deb Metcalf

I had such a dissatisfying experience with this company that if they were to offer me any item in their inventory for free, I would not accept. If you think that is an exaggeration - think again. Not going to happen. These folks do not communicate with each other in their own company. The left hand has no idea what the right hand is doing. I placed two items in the cart on their website and selected PayPal as my payment method. I was redirected to PayPal and I accepted the terms of PayPal. In all my decades of using PayPal, at that point I am redirected back to the merchants site to conclude my order. Not this time, at that point the order was submitted and I only knew because I received a prompt email from Overstock thanking me for that order. However, I never submitted the order. I was never re-directed back to the merchants site to select any type of delivery options (of which the rep informed me there were no options) or review my order or submit my order. I never clicked any Submit or Place Order button. Yet this company states the order was placed "on my behalf". By whom?? PayPal certainly doesn't do that and if anyone is going to do anything on my behalf they had better have my authorization to do so first. The rep I spoke to could not grasp this concept. Their website is flawed. Not functional. Another rep responding to my BBB complaint stated that I agreed to their terms and conditions, return policies, cancellation policies, etc. when I submitted the order. How am I supposed to know I have 30 minutes to cancel an order when I never placed an order? This company attempted to withhold shipping fees ($400+) from my refund for an order that I cancelled (that I never submitted) before processing was completed and before the items were ever in transit. A shipment had been created at the delivery company (I spoke directly to the delivery company) - but the items were never in transit at time of cancellation. I ordered a loveseat and sofa. The rep told me (on the phone when we were trying to clear up this matter) the only delivery method available for that order was outside the house. Now, I am not a youngster and I am not capable in any way shape or form of lugging those items into my house from my driveway even if I ate a hundred pounds of spinach. There is no way on God's green earth I would have selected a delivery to have a loveseat and sofa dropped in my driveway. Had I ever been redirected back to that page for delivery options, I would have removed the items from the cart at that point and moved on to another company that offered white glove delivery. Upon hanging up she said four hundred plus dollars would be deducted from my refund. I was going to pursue that otherwise but I immediately received two emails and two text messages from this company issuing a full refund for the order. What?? Then about a half hour later comes the answer from the BBB rep reply that I had agreed to all their policies upon placing my order and I would be charged shipping fees. Again, What?? The rep further stated that if white glove delivery is offered it would have been on the page of that item. I did not go through every item on their website to notice any different options for all their different items nor am I required to. Quite a hassle not placing an order with this company. Would not recommend this business.

Jen Taggart

Don’t even waste your time calling customer service. They will give the the same scripted responses regardless of how many people you go through. They claim that they accept returns. What they don’t tell you is that they will charge you $40 to ship a $60 item back to them. This company is straight up fraudulent. I am deleting the app and will never buy from them again.