Norco Medical, Seattle

James Coggin

Ms. Jamie Lorgan was amazing!! We traveled to Seattle to take an Alaskan cruise. I had lost parts to my cpap nose piece that attaches to my headgear. The part I needed was no longer available but Norco had some leftover, or misc parts. She searched and then searched again and after no luck, I bought a new kind of headgear that works as good, if not better. Customer service was above and beyond and I sincerely appreciate it.

Gail H

After referral from my doctor, Norco contacted me by phone the following day. I was immediately sent an email with links to videos explaining the CPAP machine mechanical functions and calibration for my personal use. After watching the videos, I called Norco and the representative was very helpful in answering all my questions. I'm hoping my future with Norco is as efficient and helpful.

Flash Laski

I am new to CPAP therapy. Scott Merrill of the Seattle office did a superb job of introducing me to the unit and accessories. Scott was patient,informative, responsive, and answered all my questions. He suggested the right mask for me. Norco of Seattle was able to fulfill my accessory needs in less than a week after my doctor ordered a CPAP unit (I was leaving for an extended trip). Amazing service! I have already referred another CPAP user to this office.

David Ossim

Recently had to switch DMEs when switching insurance. Everyone I spoke to at Norco was very nice and very disorganized. After almost 4 weeks and calling in multiple times, I still never received my initial CPAP supplies. The current person I spoke with always said something was missing in the notes from the previous conversation. When I asked at the end if I had any next steps, I was told I'm good to go. (With the exception of a referral form that wasn't mentioned until late in the process.) At the end of it all, I was fortunate to have had nothing ship. Cut my losses and got setup elsewhere pretty quickly. EDIT: Worth mentioning - I was contacted by the office manager after posting my review. They took ownership of the issue and were focused on improving customer service. (Seems like mostly solvable clerical issues led to my difficulty in getting set up.) It was a good conversation that shows they're a quality place.