Planet Fitness

Marie Goeke

Strengthen your Customer Service Skills I will not leave a negative review because I resolved my issue with the regional manager—- I believe that with the exemplary leadership approach, any business can make changes, as he demonstrated to me. So, after a few frustrating months of dealing with employees' lack of professionalism, I will provide some fundamental skills to improve your membership experience at this particular club. First and foremost, you must ensure that your customer service team has the necessary skills to manage your customers' needs. Empathy, patience, and consistency. Some customers will be irritated and filled with inquiries, and others will talk a lot. You must know how to deal with them and consistently provide the same level of service. Adaptability. Every customer is unique, and some appear to change weekly. You must be able to handle surprises, sense the customer's mood, and adapt accordingly. This includes a willingness to learn, as providing good customer service is lifelong. Clear communication. Make sure that your customers understand exactly what you mean. You don't want your customer to think he's getting 50% off when he's getting 50% more product. Maintain a cheerful demeanor, and never end a conversation without confirming the customer's satisfaction. Work ethic. Customers value a representative who will see their issue through to completion. Simultaneously, you must have good time management skills and avoid devoting too much time to one customer while others wait. To strike the right balance, stay focused on your objectives. Knowledge. Finally, your customers rely on you to understand your product. ( contract) Therefore, maintain sufficient knowledge to respond to most inquiries and know where to turn if the questions become too detailed or technical for you to answer. But don't be afraid to say, "I'm not sure." Customers will appreciate your forthrightness and efforts to find the correct answer. ( Karla) Finally, incorporate diversity inclusion into your training and practice it to avoid societal stereotypes of black women. For example, I find it offensive that a group of white and Hispanic women became uneasy when a black person asked questions like every other club member. However, I've seen how they interact with white members, which is very different. Furthermore, please keep the voice you used with your children at home and not on your customer's phone, Jasmine. It was unnecessary and inconvenient to call someone in the morning without greeting them with a good morning and an angry tone. RESPECT your members if you can't respect yourself or your role as a leader at work.

michael santos

Long story short. Great equipment and place. shift manager lady “No, she need social skills or customer service skills” (Story below) This is my first time in here. Mind you I been a member before in a different state. So I walk in and check in like normal and do my workout and leave. But I seen it was 24hrs so I wanted to see how do I get in if I wanted to come at 4AM. I talk to the lady in the glasses short. Maybe she was the shift manager, but idk. But I wasn’t going to talk to her cause she was busy talking to another person for like 20 minutes. Instead she keeps trying to interrupt her conversation with someone to talk to me. So I asked my question… Afterwards she answered it and then said do you have a membership, I said yeah, and then she said can you show me, “I didn’t see you check in”. (I was working out right next to the desk, I ran for almost a hour. I said okay, then stopped and said you accusing me of lying or something? And you didn’t see me check in cause you didn’t check me in someone else did. I got mad cause I basically was being called a liar about being a member after working out in there for almost an hour and a half

Kaitlyn Bond

EDIR 4/18: I've emailed that email. Multiple times, actually. Never received a call back. You pretend to care about your customers but this fake auto response proves the exact opposite. I'll continue taking screenshots of everything I've ever sent and lack of response to this issue. Look at Planet Fitness, all fancy and deleting reviews. You are a disgusting excuse for a business. I've used this gym for 5+ years and recently moved to the Parkland area and transferred to this location. Might as well burn $30/month because THEY EXPLICITLY DO NOT ALLOW ME TO USE MY BLACK CARD MEMBERSHIP. They've created these completely bogus policies that differ from every other location I've ever used. When they said they weren't going to let me use my perks, I told them I wanted to cancel AND WAS TOLD IT WOULD BE $100+ cancellation fee. Can't use your location, can't cancel. What a flat out, obvious scam. Will continue sharing this story with anyone and everyone who asks how I like Planet Fitness. And save me your fake "we're so sorry" message because you've had every opportunity to fix this situation and you've chosen to ignore it completely. Money > customers and customer service.

Aleesha Mattingly

I've been coming here for about a year now. The equipment is relatively new and kept in good shape. The staff are relaxed and friendly, and do a fairly decent job at keeping things stocked. I like that the front doors lock after 9, considering the area. I also enjoy having a crowd meter so I know what to expect when I work out. I wish the bathroom stalls were bigger, you have to squeeze in to fit. Overall this place is clean and chill.