Pacific Medical Centers - Canyon Park

Elham Mokhtari Zadeh

I gave 1 star but actually I have to give 0 I visit Inland imaging inside of pacific medical center and now I received two bills for one ultrasound. I called Inland imaging and pacific medical center and both of them ask me to call the other one! I a always on time to pay my bills so when I received a bill from pacific medical center I paid it immediately because I thought it is all I have to pay and two weeks later I received a bill from Inland imaging! and they said one is because doctor write a report (I did not see any professional report) and the other is because Inland use the equipment at pacific center and I don't know I as customer I have to pay these high bills for this strange agreement between them! It is my first time that I visit them and it is my first time in my life that I faced with this problem and of course this is my last time that I went there. I was happy to find them close to my house but now I prefer to drive 1 hour and get a better service. I wish I read the reviews before I go there. I also was waiting over 3 months to see a doctor and now I am in the first step and should find another doctor because she can't do anything for me. So be very careful about set any appointment for imaging because you will be charged for unnecessary bills. If it is their policy, they have to inform patients clearly but they don't do it because if they talk about it I am sure nobody will choose to use their services. The only thing that IS NOT important for them is patients. Pacific says Inland should inform you about it and inland says pacific should inform you about it and poor patient is the person who has to pay for all of this inconsistency. And it is not only my problem because Inland imaging billing department said I am the 16th phone call today asking about the second bill that it shocked me.

Maram Veena

It is worst place to visit. They charged unnecessary bills and if we contact them they don’t have any proper answers , clinic says to contact billing department and billing department says it’s come from the clinic. Doctor said you were not supposed to charge and billing department saying clinic supervisor finalize the chart for the charge. It’s worst customer care and worst service ever. I am never going back again.I just asked doctor’s suggestion about dandruff shampoo, they charged $630 and states that scalp issue, the worst part doctor didn’t even look at it. Dr.Ashu Verma.

Anh Nguyen

Called to schedule an appointment and talked with the nicest scheduler ever. I forgot to ask for her name. She was very helpful and patient with helping me find a time that worked for my weird schedule as a restaurant worker. Thank you so much!

Nicole White

My issue is the elevator almost never works, and then the stairs goes up to only the2nd floor. My feet hurt, so the stairs are inconvenient. There are lines to get on the half functioning elevators at Canyon Park. Then a few of the staff assistants/ phlebotomists are rude if you’re a minute late. if your facility worked properly and If your building was accessible - we wouldn’t have an issue with getting to the infusion lab on time. Also don’t make patients wait for 30mins to “teach them a lesson” when your facility & access isn’t up to Par. I try to be considerate as I know times are hard, but it takes no extra work to simply show kindness or at least empathy.